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Communication Skills and Training Articles
Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
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Access POWER - by Joseph Riggio- Corporate Team Building Ideas to Add Pep and Energy to Your Conference - by Submitted on Jul 14, 2010 from Doug StaneartHere are three Corporate Team Building Ideas that are guaranteed to add pep and energy to your next conference and turn it into the home run hit you have been looking for. Have your quarterly, bi-annual, or annual conferences become dull and boring? As the planner for your conference, you feel ...
Views: 11342(4 votes) - Improve Your Team Culture with Team Building Activities - by Submitted on Jul 14, 2010 from Doug StaneartTeam building activities help build a purposeful team culture within your organization. One of the reasons companies have offsite meetings is to not only share and gather information, but also to improve their team culture by giving people “face time”. If you’re planning an offsite meeting, ...
Views: 11195(4 votes) - Five Tips to Always Avoid in Sales - Words You Use Are Important - by Submitted on Oct 19, 2010 from Len D'InnocenzoProspects and customers alike will judge you by the words you use when you speak. E-mail, instant messaging, tweeting and text messaging have reduced our vocabulary to slightly above a second grade level. Don’t fall into that trap when you speak or write. Below are five tips you should always ...
Views: 1965 - Five Critical Steps to Be Customer Focused - by Submitted on Nov 03, 2010 from Len D'InnocenzoIn today’s highly technical and fast paced world one piece of advice is very true – listen to the customer. Unfortunately, selling complex technical products or solutions (or anything else), causes most salespeople to focus on product features rather that on their benefits to the ...
Views: 2131 - Call Center Marketing 101 - by Submitted on Jul 06, 2010 from Bianca Dela FuenteWhat is call center marketing? Call center marketing came about as a solution offered to assist small, medium and large scale business owners in the promotion and marketing of their online or physical products to enable fast and far-reaching success for their clientele. Call centers are made ...
Views: 1362(3 votes) - Honesty in Relationships: Is It Really the Best Policy? - by Submitted on Jul 09, 2010 from Gail BarkerFor this article I'm going to do things a little differently and just start with the bottom line. The answer to the title question is, "yes, honesty is the best policy when it comes to relationships." There. Now that you know, for those of you who are in a bit of a rush, you can move on ...
Views: 6939 - Journaling to Storytelling: Writing with Significance - by Submitted on Jul 08, 2010 from Margery PabstCaregivers report that journaling is one of those activities that reduces stress by providing quiet time. Also mentioned is the sense of getting back in touch with oneself as insights are created on the page. Writing does have a way of informing and illuminating what can seem to be a blur of ...
Views: 737 - The Top 5 Reasons Why Your Presence is Important for Greater Career Advancement - by Submitted on Jul 12, 2010 from Sarah HathornImagine this scenario: An opening is becoming available next month for a higher-level position in your organization. You start daydreaming about how it would feel to be offered the job – which would definitely be a promotion for you and is comfortably within your area of expertise. But then ...
Views: 4924 - Peter Fogel's "How to Quickly Connect With Your Audience While Giving a Speech!" - by Submitted on Dec 18, 2010 from Peter FogelThe first part of connecting with the audience is to do the proper research for the event. And by that I mean, you have to do your homework. You have to consult with the client and event planner and truly understand the reason your presentation has been arranged-- and why they chose ...
Views: 3741(4 votes) - Helping Non-Profits with Marketing - by Submitted on Jul 02, 2010 from Drew Stevens PhDWith economic activity reaching new levels of volatility all business must due what is possible to maintain focus on customer acquisition and revenue, That said the ebbs and flows of economic uncertainty equally effect non profit business. Non profits rely on numerous benefactors to provide ...
Views: 1344(2 votes) - The Importance of Customer Service - by Submitted on Jul 02, 2010 from Drew Stevens PhDThe odds of your business surviving five years are 50-50 according to David Birch, former head of a research firm specializing in studying small business data. (Isen 2007) There are many reasons why a business will fail. Much research is available to denote which factors are the most important, ...
Views: 1783(2 votes) - Don’t Send a Thank You Note After Your Interview –Send an Email! - by Submitted on Jun 29, 2010 from Peggy McKeeThe era of the thank you note after a job interview is over. Well, not the actual “thank you,” just the delivery system. It’s critically important that you thank the interviewer for the opportunity, but it’s also critically important that you get it to him within 24 hours. And a ...
Views: 2240 - Good Phone Skills Still Vital for Business Success (Part II) - by Submitted on Jun 25, 2010 from Lillian BjorsethIn addition to the professional phone image I discussed in Part I, it is also vital to be able to read people over the phone to increase your chances for personal and business success. Using the leading-edge DISC (Dominant, Influencing, Steady and Conscientious) communication styles, I’ll help ...
Views: 1539 - Phone Skills Still Vital for Business Success (Part I) - by Submitted on Jun 22, 2010 from Lillian BjorsethIt’s easy to tell confident business people when you meet them: Good posture, firm handshakes, direct eye contact and a powerful aura. While confidence is just as important to portray over the phone for business success, it’s done differently and can be more difficult to attain for many people. ...
Views: 1863 - Fair Fighting Rules for Separation and Divorce - by Submitted on Jan 16, 2012 from TR CarderEmotions can run riot during separation or divorce. High value topics such as child custody, property division, child support and security get shuffled with advice and criticism from all corners, to create a mental tangle that can shake up even the coolest customer. Add a couple of divorce ...
Views: 1768(2 votes) - Dealing With An Idiot At Work - by Submitted on Jun 18, 2010 from Gregg GregoryDealing With An Idiot at Work Also known as ID-10-T Why can idiots at work drive away your best employees? How do you describe a person with a bad or negative attitude? Can you do anything about it? Stop and ask your self these questions and do they affect you and your work team? More than ...
Views: 1585(1 vote) - Opportunity Verses Emotions - by Submitted on Jun 17, 2010 from Sandra Dee RobinsonHow to entertain an audience in a time of personal turmoil Have you ever been hit by an emotional boulder? Maybe you just got a disturbing phone call from a family member, had a fight with your significant other or a business emergency that shakes your emotional foundation like a southern ...
Views: 1114(9 votes) - How To Keep a Clean Facebook Image - by Submitted on Jul 21, 2010 from Max-Marc FossouoI was talking with my fiancee yesterday and she was sharing a story of one of her friends whose image has diminished because of her activities and the quality of status updates she puts on her Facebook page. After the sharing, we then realized the impact Facebook can have in people's lives when ...
Views: 2542(2 votes) - The Art of Listening: Tune In or Get Tuned Out! - by Submitted on Jun 14, 2010 from Chris Williams“He who guards his mouth preserves his life.” - Proverbs 13:3 Have you ever been in a one-sided conversation? The other person is talking incessantly, leaving no room for you to speak. How about this scenario: You are conversing with someone and you feel very distracted and unfocused? You ...
Views: 3001(1 vote) - The Importance of Effective Communication in the Twenty-First Century - by Submitted on Jun 12, 2010 from Janie BehrBy now you are well aware that effective communication with yourself truly changes your life. You can also affect powerful change in the dynamics of your relationships simply by changing how you communicate with others. Good communication arises out of the way we talk, how we listen to others, ...
Views: 3900 - One Skill Can Solve More Than Thousands Problems - by Submitted on Jun 12, 2010 from Toney BroadManagement is a skill that is somehow related with common sense. Knowledge & information are supporting to this but not an alternative to this. If you have a capital then you can start your own business but still there is an ability still necessary for it and that is management of the resources ...
Views: 760 - How an Introvert Handles Awkward Situations - by Submitted on Jun 11, 2010 from Ron EdmondsonOne thing middle age has done for me is make me more aware of who I really am and how I respond to life. I can wish I was wired differently, I can somewhat adapt my personality to my environment, and I can’t use my personality as an excuse for bad behavior, but I am coming to terms with how God ...
Views: 3344(1 vote) - Powerful Communication: Apology Do’s and Don’ts - by Submitted on Feb 03, 2011 from Julie DonleyDo you apologize for anything and everything? Do you apologize for things that are completely out of your control? How about apologizing for other people’s behavior? Do you tend to apologize just to see if the other person will apologize? An apology can be a very cathartic act. It can mend ...
Views: 5075(2 votes) - Family Communication - by Submitted on Jun 09, 2010 from Jo-Anne CutlerCommunication...it is the root of many misunderstandings and conflicts that we experience in our relationships, whether it is with our partner, our parents, our kids, friends, siblings, bosses or anyone! Sometimes we may keep silent because we don’t know how to say what we want to say and ...
Views: 2576(1 vote) - Simple Communication Strategies for Business Leaders - 3 Steps to Changing Undesirable Behaviors - by Submitted on Jun 08, 2010 from Skip WeismanIn a recent leadership workshop participants were asked to share all the things their peers, subordinates and bosses do that drive them crazy and make their jobs more difficult. Two full flip-chart pages were filled. Next, the same group of participants was asked to identify the things they ...
Views: 3412(7 votes) - How to Warm Up Prospecting Calls by Using “Social Engineering” - by Submitted on Jun 08, 2010 from Art SobczakOne reason that most “cold” calls fail and result in rejection is that sales reps start their pitch the same way to everyone they speaking with, sounding like a talking junk mail piece. A much better approach, one that stimulates interest, attention, and engagement, is to use personalized, ...
Views: 1881(1 vote) - What CEO'S DON'T Want You to Know.......... - by Submitted on Jun 08, 2010 from Jodi Michele CooleyWhat CEO's DON'T Want You to Know......... Their biggest fear! The answer may shock you. The number one reason: Getting found out that they aren't as competent as they'd like you to think; that their employees might find out they were flawed. In other words, THEY ARE NOT ENOUGH. * Does ...
Views: 1517(1 vote) - Active Listening: Turning Customer Service into customer satisfaction - by Submitted on Jun 08, 2010 from Angela SmytheTypically, communication skills training is focused around improving our speaking and presentation skills, but improving how we listen to information is just as important. Listening plays a major part in effective communication, how we listen and what we choose to listen to has a big impact on ...
Views: 6825(1 vote) - Leading with Presence - by Submitted on Jun 08, 2010 from Angela SmytheLeaders are a key element of any successful organisation or business, without effective and engaging leaders in place a company built on people will lack direction and be unable to fulfil their objectives. The trouble with leadership is that not every leader knows how to act when they are ...
Views: 2322(5 votes) - How to READ People: Assurance - by Submitted on Jan 02, 2011 from Doug GradyA- Assurance. Has this ever happened to you: you deliver a planned, powerful, positioned presentation, and your prospect says something like, “Sounds great! I like it, I want, I need it. I’m going to do it! (wait for it…) Call me Tuesday!” You call Tuesday, Wednesday, Thursday, Friday, Monday… ...
Views: 2830(1 vote) - How to READ People: Evaluation - by Submitted on Jan 02, 2011 from Doug GradyE- Evaluation. Once your prospect is within realization (see part 1), evaluation begins. Human beings are evaluation machines. Evaluations are simply questions your prospects are asking which much be answered to their satisfaction before they buy. Your prospect consciously or unconsciously asks ...
Views: 3267(1 vote) - The One Big Thing - by Submitted on Jun 06, 2010 from Eric MulfordEvery person you encounter will always have that One Big Thing that keeps them from doing whatever it is that you are trying to persuade them to. You know it is there, but you are never quite sure what it is. You know that it stands in the way of your desired result. If you only knew what it ...
Views: 3767(5 votes) - Communicate More in Times of Stress - by Submitted on Jun 05, 2010 from Sylvia HendersonDeadlines. Commitments. Obligations. Time constraints. Terrorists. Business and personal goals. Wait a minute! Did I say terrorists? What were your sources of stress on September 10, 2001? How well did you communicate with your colleagues, staff, managers, supervisors, family and ...
Views: 1613 - ***If You Clip Your Words, Your Message Can Get Lost - by Submitted on Jun 03, 2010 from Nancy DanielsRecently I was talking on my cell phone to a woman from my credit card company and I was continually asking her to repeat herself. When our business was completed, I told her that because of the way she clipped her words, I had missed much of what she was saying. Admittedly, had I been facing ...
Views: 5360 - How to win minds - by Submitted on Jun 01, 2010 from Wassim AmerWinning minds is something you would like to achieve very frequently. For example, you want to win someone's mind to get married, interviewers' minds to get a job, minds in meetings to influence your ideas, etc. Don't you want to get some tricks to be a mind winner? Here you go the ...
Views: 4186 - Law Of Attraction Coach: The Secret To Attracting Lasting Financial Freedom - by Submitted on Jun 01, 2010 from Nanette GeigerIf you aren't getting what you have been wanting for a long time, you probably have some outdated programs that were instilled in us from when we're kids and collective unconscious that runs in the background. Your mind doesn't permit you to have your desires realized because of the older ...
Views: 1242(4 votes) - Once Upon a Time: A Success Story About Collaboration - by Submitted on Jun 03, 2010 from Stephanie ScottiRecently I was engaged to provide speakers’ training for a group of prestigious physicians launching a groundbreaking new therapy in Europe. Each member of the group was extraordinarily committed to the success of the launch, and their approach made an indelible impression on me. Why? Though ...
Views: 2070 - Break the Ice to Get Your Meeting Going! - by Submitted on May 30, 2010 from Marsha EganIcebreakers are great. When you get people together to work on things, getting them to know each other will spur on other positive results. I make it a habit to have an icebreaker at just about every volunteer meeting I conduct, whether the group is large or small. After all, these people ...
Views: 2785(3 votes) - Handling Difficult Conversations - by Submitted on May 30, 2010 from Joan CurtisHow do you respond to difficult conversations? Do you hide from them? Do you push your way through them like a bull in a china shop? Each of us, whether we work independently or in an office environment, faces difficult conversations every day. You want to feel confident and in control when ...
Views: 2680(1 vote) - Solving Workplace Challenges for People with ADHD: Working Memory - by Submitted on May 30, 2010 from Carol GignouxBecause of how the ADHD brain functions, people with this condition commonly experience several workplace challenges that can negatively impact their performance. These challenges include: Time/Task Management, Distractibility/Impulsivity; Working Memory; Organization; and ...
Views: 3360(7 votes) - "Authentic Marketing," Part 3: I Can Read Your Mind - by Submitted on May 28, 2010 from Christopher EdgarIt’s not just a line from the Alan Parsons Project — it’s the truth. I know how you’re feeling and what your intentions are. What’s more, everyone else does too. Human beings are extremely empathic creatures. I’m exaggerating a little — sometimes you can trick people into buying your ...
Views: 1072(3 votes) - Speaking with confidence - 3 tips to help you in case my neighbor's son can speak better than YOU! - by Submitted on May 25, 2010 from Ming Jie TeeEveryone probably have the mentality that you will excel on the stage, giving an excellent speech to everybody below. But when it’s time to go on stage, you get nervous and start having stage fright and that affects your performance. For once, you want to look for a perfect solution to overcome ...
Views: 1464(2 votes) - Workplace Communication: 3 Steps to Building Relationships - by Submitted on May 25, 2010 from Ann HalloranIf you are a manager, strong workplace relationships built on good communication will help you achieve success. Here are three practical steps you can take to make you a better communicator at work. We all know people who seem to be natural communicators at work. They communicate confidently ...
Views: 3835(5 votes) - ***The Relationship Trap: "Let's Talk." - by Submitted on May 28, 2010 from Margaret Paul"Let's talk tonight," said Callie."Oh no, not again!" thought Darren as he gave Callie a blank stare, feeling like a deer in the headlights.Darren knew from past experience that "Let's talk," meant, "Let's talking about what you are doing wrong, and about how ...
Views: 4551(2 votes) - Successful Communications - by Submitted on May 23, 2010 from Wassim AmerThere is no doubt that communications is the most influencing aspect in our lives. Via good communications, we achieve peace, we have good families and we achieve success at work. On the contrary, few words in bad communications lead to war, unstable families and failing business. The ...
Views: 3706(5 votes) - The One Question You Must Ask The Interviewer - by Submitted on May 22, 2010 from Peggy McKeeDon’t get me wrong…there are many questions you must ask the interviewer in order to land the job. Asking questions in the interview demonstrates your intelligence, drive, enthusiasm, and preparation. It turns the interview into a conversation between professionals, putting you in a better ...
Views: 1914(1 vote) - Communicating Intimately: The 3 Rs of Marriage - by Submitted on Apr 13, 2012 from Kealah ParkinsonIt's a common scenario: Boy meets Girl. Boy woos Girl, then marries her, and then they live happily ever after for all eternity. Don't believe me? Check in with them eight years later and see for yourself: a mortgage, two kids, juggling household chores and bills and babysitters and work and ...
Views: 2716(3 votes) - Auto Pilot Your Customer Service and Marketing Communications - by Submitted on May 19, 2010 from Vernessa TaylorYou might think you can manage requests for your brochure, current flyer, and offline newsletter by simply replying to the emails from your customers and visitors. That might be right if you expect to get only 2-3 requests each week. But can you afford to be wrong? What happens when ...
Views: 1581(1 vote) - Don’t Be a Trash Talker - by Submitted on May 18, 2010 from Ruth HegartyI was recently reading a study that found that close to 95% of people are unskilled, unpracticed or amateurs in the art of interpersonal communication. That shocked me. In essence, this study is saying that 95% of people “talk trash.” Working toward mastery in communication is something I ...
Views: 1604(1 vote) - Why communication skills don’t always work and what does. - by Submitted on May 18, 2010 from Geoff FarnsworthCouples come into my office saying they don’t know how to communicate. They often escalate into a full-blown argument or end up shutting down and pulling away from each other. The assumption is that if they could learn to communicate well during arguments, they wouldn’t end up hurting each ...
Views: 1339(2 votes)