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Articles from Nick Heifield | Selfgrowth.com
- Effective Business Leading Tips for call center outsourcing vendors - by Submitted on Oct 10, 2012 from Nick HeifieldThose who have the responsibility of leadership in an organization must ensure that they are leading their team in the right direction. It is required that they understand their position and deliver results that lead the company towards better performance and revenue generation. When we talk ...
Views: 745 - Call Center and BPO Outsourcing: What’s in it for me? - by Submitted on Jul 16, 2012 from Nick HeifieldEvery businessperson, before entering any deal asks ‘what’s in it for me (WIIFM)?’ Greater the WIIFM factor, greater the profit, and greater the growth prospects. Business is certainly not the place to be altruistic. Nobody wants to bear losses and nobody wants to settle for less. Every decision ...
Views: 1015 - Benefits Of Using BPO Services - by Submitted on Jul 02, 2012 from Nick HeifieldIn today’s cut throat competitive environment, businesses are always looking for solutions to reduce their overhead operating cost and maximize their productivity. The outsourcing business model provides them a great opportunity to get their non-core business activities completed by ...
Views: 1094 - Guidelines for Contact Center Representatives in Managing Furious Callers - by Submitted on Mar 27, 2012 from Nick HeifieldFurious callers are an inescapable portion of any business. This situation is commanding for all business to deliver their duties to confirm every customer is satisfied with the services they acquire. The customer satisfaction level is always the primary concern but due to some organizational ...
Views: 501 - How to Dedicate Your BPO Services in the Market? - by Submitted on Feb 14, 2012 from Nick HeifieldBPO services are the heartbeat of businesses that needs customer support and technical assistance at all the stages of businesses. The initiation of call centers is one of the greatest gifts by the telecommunications industry that has been delivering a great commitment to improve businesses. ...
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