How to change or cancel your flight | Virgin Australia |

How to change or cancel your flight | Virgin Australia |

Suppose you are traveling with Virgin Australia, and in between, you have changed your plan due to an emergency or medical issue; then, in that case, you can cancel the ticket quickly. The airline makes it comfortable for you by providing a digital platform that is accessible from your preferred location as well as you can cancel by connecting with the customer service executive.

You can go through this article which includes different ways to cancel, either online or offline. Both will take you to the cancellation page, where you can cancel without any hassle.

Whether you’re looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you.

Virgin Australia flight cancellation procedure via the website

The website is one of the fastest ways of completing your cancellation task for Virgin Australia. The website is available 24 hours and seven day. You can go through the portal from your preferred region. The site is easy to handle and makes cancellation become hassle-free.

You can apply the procedure below to cancel your suitable Virgin Australia flight without making any mistakes.

• You need to go through the official site of Virgin Australia.

• Then at the login page, sign up with your account.

• After that, move to the managed booking section, and tap on it.

• The page will open; enter your booking reference number and sur name.

• Now a list of flights will be displayed.

• Select your suitable flight and tap on the cancel button.

• Before confirming the cancellation, recheck all your details and finally click on the cancel tab.

• The airline will provide your confirmation code message to your registered email address.

Virgin Australia flight cancellation procedure via airline application

The app-based service will resolve half of your issues. The application can be carried on your smartphone, making it portable and handy. In case you are somewhere else from your system, then you can use the Virgin Australia application to cancel your flight. The app is free and can be retrieved from the app store. It is available for different operating systems for your phone.

Virgin Australia flight cancellation procedure via airline helpdesk

To cancel flight for Virgin Australia, you should dial the cancellation number first. The staff will ask you for your booking details, and according to that, the person will cancel your flight, but it may cost you some charges that you need to pay. Finally, you will get a confirmation message with your contact information.

Does Virgin Australia have a 24-hour cancellation policy?

Yes, Virgin Australia has the 24 hours cancellation policy; according to that, if you cancel your flight without 24 hours of flight booking. Then you do not have to pay cancellation fees, but on the other hand, if you cancel your flight after 24 hours of ticket booking, then in that case airline will charge you the cancellation fees.

According to the Virgin Australia cancellation policy, you can get your money back without deducting cancellation charges if your flight got canceled due to weather conditions or technical issues.

• Unfortunately, in the worst-case scenario, if your family member dies due to a medical issue and eventually your flight gets canceled, then you can submit the supporting documentation related to death to the airline authority. The authority will verify your documents and not charge you the cancellation fees.

According to the airline policy, you cannot cancel your flight after check-in.

How do i get Refund from Virgin Australia?

Sometimes you need to cancel or change your trip due to urgent unavoidable reasons like the death of a loved one or some court summons. Virgin Australia understand this and provide passengers with an easy and simple Refund process. You can call Virgin Australia customer service, or you can apply for a refund online yourself.

To get full amount of refund from Virgin Australia, you should cancel your reservation within 24/7 hours. For refundable flight ticket this policy valid and for Non refunddable flight ticket you can request to Virgin Australia after 24/7 hours of booking also.

Procedure to initiate Virgin Australia Refund via online form:

• First, open the official website of Virgin Australia.

• Then, go to the “manage booking” portal on the homepage.

• Enter the reservation code with your last name

• Click on the confirm button.

• You will find the booking details with Virgin Australia,

• You can select the flight you wish to get the Refund.

• Tap on the get a refund button from the drop-down list.

• You will see the refund form.

• Fill out the necessary details required in the form.

• Select the submit button.

• Your refund request will be dispatched to the customer service representative when you click the submit button.

You will receive a confirmatory email with the requisite details at your registered email address.

• If you have made a payment using an online medium, it will take 5 to 7 business days to get a refund.

• If you have made a payment using an offline medium like cash or cheque, it may take up to 15 to 20 business days for a refund.

If you are busy or don’t want to complete the entire process alone, Virgin Australia also provide other alternative options.

Get Refund from Virgin Australia via call:
Virgin Australia’ customer support team is available 24/7 to assist passengers in getting their Refund.

• Passengers need to visit the official website of Virgin Australia,

• Then go through the contact us links to connect with customer support.

• Choose the number according to your region and country.

• Press the correct IVR instructions to connect to a live agent.

• You can request the customer service agent to initiate a Virgin Australia refund on your behalf.

You have to provide them with the correct information about your Virgin Australia flight bookings. Note that there is a $9 fee per Guest to initiate a refund request through a live agent. Now, you must be clear with your doubts like How do i get Refund from Virgin Australia, and you can quickly initiate the process for a Refund using different methods.

Refund and Cancellation Policy of Virgin Australia:

• Passengers can change or cancel flights up to 15 minutes before the scheduled departure of Virgin Australia flights.

• Airlines will forfeit the travel funds if a passenger fails to board a flight or change or cancel an itinerary at least 15 minutes before the scheduled departure.

• If a passenger wants to cancel her trip, airlines will issue a credit of reusable Virgin Australia Points for the ticket’s total price, including any additional items.

• Virgin Australia sells only non-refundable tickets.

• Passengers can get a full refund if reservations are canceled within 24 hours before flight departure and the flight is booked within seven days.

• Refunds from Virgin Australia can take 7–10 days to show back in your account.

General Questions & Answers
Q- How much time to get Refund from Virgin Australia?

• Refunds from Virgin Australia can take 7–10 days to be in your account if payment is made via online methods.

• If payment is made by cash or cheque on Virgin Australia, it may take 10 to 20 business days to initiate a refund.

Q- Are flights on Virgin Australia refundable?

Yes, flights on Virgin Australia are refundable. Passengers can get a full refund if they cancel flights 15 minutes before the scheduled departure. There are various ways to request a refund. Passengers can email Virgin Australia customer service at get fly Virgin Australia and ask for a refund if eligible.