How can I contact SSS for assistance or inquiries?

The Social Security System (SSS) offers several ways for members to reach out for help, whether it’s about benefits, contributions, or account concerns. Knowing the right contact method can save time and ensure your issue is resolved quickly.

1. Contact SSS via Hotline

The fastest way to get in touch is through the official SSS hotline. You can dial 1455 using any local phone within the Philippines. This line connects you directly to the SSS call center, where representatives can assist with membership inquiries, benefits, technical issues, or updates about the SSS Pension Schedule.

3. Use the MySSS Portal or Mobile App

For members who prefer handling transactions online, the MySSS web portal and SSS Mobile App are the most convenient options. Through these platforms, you can:

Check contribution records and benefit eligibility

Update your contact details

File or track claims

Submit feedback or technical issues

Many common concerns can be resolved without visiting a branch or making a phone call.

4. Visit a Local SSS Branch

For matters that require face-to-face verification or document submission, visiting a nearby SSS branch is still the best choice. Bring your valid ID, SSS number, and any supporting documents related to your concern. Most branches operate during regular business hours from Monday to Friday.

5. Contacting SSS from Overseas

Overseas Filipino Workers (OFWs) and Filipinos abroad can contact SSS through dedicated hotlines and mobile numbers. The OFW Relations section can be reached via (+632) 8364-7796 or (+632) 8364-7798. SSS also operates foreign offices within select Philippine embassies and labor offices in countries such as the United States, Canada, Hong Kong, and the United Arab Emirates. These offices can assist with membership verification, contribution updates, and benefit claims.

6. Prepare Before Reaching Out

To make your inquiry easier and faster, prepare the following before contacting SSS:

Your SSS number or CRN

Complete name as registered

Date of birth

Details of your concern (e.g., missing contributions, claim follow-up)

Reference numbers or supporting documents

Having these details ready helps representatives verify your identity quickly and resolve your issue efficiently.

7. Tips for Smooth Communication

Use the right channel: Choose the contact method that fits your concern best—hotline for quick help, email for formal inquiries, or portal for self-service.

Keep your reference number: Always ask for a ticket or reference number after reporting an issue.

Be specific and courteous: A clear and respectful message leads to faster assistance.

Check online first: Many common questions are already answered in the FAQ section or through the MySSS portal.

8. Examples of Common Inquiries

Forgot your SSS number or password? Use the recovery feature on the MySSS portal or call the hotline.

Missing or incorrect contributions? Contact the hotline or visit your local branch.

Benefit applications such as maternity, sickness, or retirement? Coordinate directly with the SSS branch handling your claim.

OFW-related concerns? Send an email to the OFW Relations section.

Portal or mobile app issues? Use the feedback or “report problem” feature available within the platform.