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Do these statements sound familiar?
"I tell my people what to do, they don't do it and I don't understand why."
"If only my people would be accountable and do what I tell them."
I've heard this in conversation after conversation, the problem is "telling" does not help create much of an ... Views: 1137
The two FBI agents stared at me from across the table. The woman’s blue eyes narrowed and her forehead wrinkled as she aimed her next question, “If you teach leadership, maybe you can tell me how important all these leadership tests the FBI makes me take really are?”
Me, “Depends how they use ... Views: 1137
I have worked with Grocery Chains, Grocery Stores, Ice Businesses, Insurance Companies, Bread Company, Online Businesses and Home Businesses for over 30 years. One of the main things they all have in common is that they all want a full parking lot. It doesn’t matter if they have many store ... Views: 1136
Communication in the workplace is not the same as communicating outside work. You will have to work with all sorts of people. You will be communicating with them, building relationships, influencing and persuading them. All of this requires a type of thinking about communication that is ... Views: 1136
On a cloudless summer day in suburban Chicago, a woman put her two children in the car and drove to the shopping mall. There she met one of her best girlfriends, who also came to the mall with her kids.
The group of two moms and four kids spent the whole day at the mall, having lunch in the ... Views: 1136
A working manager needs more than time management.
That old saying, “Dance with the one that brought you to the ball,” came to mind as I received a reality jolt recently.
Let me share with you that jolting insight. I was in transition away from managing several groups of technicians and ... Views: 1136
The 2014 Global Human Capital Trends survey published earlier this month by Deloitte University Press points out critical gaps in organizational leadership.
In a paper examining the findings, authors Canwell, Dongrie, Neveras and Stockton point out that:
learn lead 2 300x199 What Are You ... Views: 1135
I find it interesting that most executives tell me they wish people speaking to them would get to the point right up front and people speaking to executives tell me they don’t feel their executives listen.
Hmm… What’s happening here?
For most of you when you go in and talk to your ... Views: 1134
Based on surveys and group panels, a trend has occurred where practice owners continue to sign on with insurance companies offering lousy reimbursements, based on the rationalization, “If I don’t do it somebody else will”. That’s putting a nail in the coffin of your budget every time you tie ... Views: 1133
It is one of the surest methods to maximize effectively and thus, profit. We now have summarized this from the great course in leadership.
If you are going to obtain your leadership program for youth on your solid start, set time aside to show or orientate new facilitators. The education ... Views: 1133
It doesn't matter where you work, at some point all organizations have employees who develop negative attitudes. The reasons can stem from stress, trauma, being overworked, being underpaid, personal problems at home, etc. Negativity is like a cancer, and can spread to even the most positive ... Views: 1132
One hour north of Ely, MN, off a gravel road called Echo Trail, Little Indian Sioux River meanders through lily-pad waters and past beaver houses to meet Loon Lake. It’s but a tiny part of the Boundary Waters Canoe Area Wilderness, a vast chain of lakes and rivers that divide Canada and the ... Views: 1131
Every sales person I have ever met wants to make as much money as possible with their time in the company. After all, that’s what they’re there for. To make money for themselves as well as for the company. It’s a give and take role.
Over the years as I have stated in earlier posts, I have ... Views: 1131
Last month was a good month - great clients, fantastic engagements, excellent results. My business is thriving and I feel like I'm on top of the world. I would even say it was my best month ever.
You're probably wondering what I did differently. Did I change my brand of coffee? Start a new ... Views: 1130
The interschool rivalries, where the kindred understudies and instructors from various schools meet up to take part, offer significantly more than the chance of displaying abilities. The members get the chance to increase considerable experience and reveal individual bent while having a huge ... Views: 1128
Back in 1990 I joined a world – wide professional services firm in the UK. It was my first step into the private sector ( I'd previously worked in Education, then the Civil Service ) and it seemed a bit of a risky move. But then I thought, this is a huge international firm, it must be quite a ... Views: 1128
“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Donald Adams.
What an incredible quote! Have you ever worked for a boss (or a whole company) whose policy was “win at all costs”? Lie about the competition. Or ... Views: 1128
Part 4: Everyone Sustains an RPM Climate of Interaction for customer-focused success.
In parts 1 through 3 you were introduced to key components of the Organizational Unity of Effort frameworks. Part 1 discussed how the entire organization can know where to concentrate its efforts. Part 2 ... Views: 1124
Rules for Successful Sales Recruiting
In the best-seller First, Break All the Rules, authors Buckingham and Coffman from the Gallup organization assert that great managers do four activities extremely well: select people, set expectations, motivate and develop. Their research (in-depth ... Views: 1124
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Am I a Leader? - by Courtney Lynch, Co-Founder Lead Star LLC
As women, we have dynamic lives, full of opportunity and continuous challenge. We fill a variety of roles – we are mothers, daughters, friends, volunteers and mentors. We also are called upon to lead everyday, though many of us have never considered ourselves leaders.
We are leaders, ... Views: 1123
This trap is the bias that leads us to seek out information to support our existing point of view while avoiding information that contradicts it. This bias not only affects where we go to collect evidence to reinforce a current stance or perspective, but also how we interpret the evidence we ... Views: 1123
DELEGATION: The Vital Role of Systems in Delegation
Posted by Hugh on January 31, 2011 · Leave a Comment
Some entrepreneurs struggle with delegation because they have become accustomed to doing almost everything themselves, and some because they do not have a clear enough idea of exactly ... Views: 1123
You know how it goes: you start your workday with a pretty good idea of what you want to do and need to accomplish. You have really good intentions about how productive your day will be and then, you get an unexpected phone call. Someone is sick or hurt or perhaps it’s your spouse calling to ... Views: 1123
Living within your ways is not as challenging as the majority of people make it out to be. It takes some discipline however it can be well worth the effort.
At least, you will have the ability to sleep during the night understanding you aren't strained with a heavy financial obligation ... Views: 1122
How often have you driven to the mall, work, or back home without really thinking about it or eaten a meal and not really savored it?
Days can pass by while our minds are elsewhere, common in ambitious go-getter business owners who are often thinking about the next step. Yet, life unfolds in ... Views: 1121
When you establish business relationships, do you recognize the power of influence? An example of how we influence or persuade others and negotiate with one another can be found in financial transactions. At the Center for the Study of the Brain, Mind, and Behavior at Princeton University, Dr. ... Views: 1121
Dr.Williams, 37, was based in New Jersey in an upscale neighborhood. He was a general physician and had a well-established practice. He had a small clinic right next to his home, a staff of two, a nurse and a receptionist cum secretary. He also had a part time accountant who took care of filing ... Views: 1120
Many people believe that an average of nine out of 10 restaurants find themselves closing their doors within the first year. This statistic may seem a tad bit absurd, and for a good reason, because it simply is not true; however, there is no denying that restaurants do have a high rate of not ... Views: 1120
Ultimate Guide to What Debt to Pay off First to Raise a Credit Score
Debt is like weight gain. To many people, an extra treat here and a little splurge there don't seem like real problems.
Over time, though, the bits and pieces add up and one day they wake up and say, "How'd that get ... Views: 1119
Do you have a global business where your employees are located or constantly moving from one part of the world to another? How do you manage them, track their work and their productivity?
Regardless of whether a company’s staffs are global or local, a company needs to know where they are, ... Views: 1118
Ethics is defined as the "standards governing how human beings ought to act in various situations." Would you describe yourself as an ethical leader? If so, what values drive your ethics? How do you apply those values in your everyday decision-making?
Whether you think about values or not, ... Views: 1118
Josh was standing in the middle of a group of people at a networking function, when all of a sudden a light bulb of awareness went off. He saw how he always had to get a word in - his ego was out of control. He knew this was how he was behaving at work, also, where he was a managing partner. He ... Views: 1117
Giving up sounds so negative. But can you make room for the possibility that you can release your goals without being a failure? Yes, you can! Sometimes the goals themselves are unreachable, for reasons outside your control. Don't continue to try and achieve a goal that will only serve to create ... Views: 1115
TransferAct 1978, USA and Data Protection Act 1984, UK.
- Introduction of ‘Clearing Bank’ concept for decentralised cheque processing.
- Large scale induction of computers and communication technology in service branches
- Promotion of a card culture, as well as enhanced training ... Views: 1114
EFFECTIVE SEMINAR MARKETING: Tips to get prospects to Show Up for Your Seminar
Next to doing the right thing, the most important thing is to let people know you are doing the right thing. - John D. Rockefeller
With over 15 years of experience as a financial adviser, I know how difficult it ... Views: 1113
When you think about the millions of dollars organizations spend each year on IT programs of work, wouldn't it be prudent knowing that employees actually understand and most importantly embrace the reason behind the changes? There is one way of ensuring that employees and their managers have ... Views: 1113
Primary Research is a form of research where the data is collected directly from a respondent. Market research is done to understand an area in-depth. Understanding the marketing environment is a must. Market research helps in finding out how the market is. Being aware of what’s going on in the ... Views: 1113
When you're sitting down for a regularly scheduled accountability meeting with the people on your team, it helps to have some questions and phrases ready. Most of your questions will be open-ended, giving the other person plenty of time to express their concerns and opinions. Open-ended ... Views: 1111
Should the managing partner, CEO or leader set goals for the people on his or her team? Or should team members set their own goals?
Your answer could tell me a lot about your leadership style. I could probably accurately predict how people respond to you, and even how accountable they ... Views: 1111
Being a new manager can be a lonely proposition. Besides relationship issues, the new manager can feel big pressure to have all the answers. After all, isn’t this why you got the job?
Gather A Support Network
You don’t know everything, no one does. That’s ok. New managers need to not be ... Views: 1110
Knowing what makes up cash flow is the first step to avoiding a cash crisis. The majority of business owners believe it is the revenue they generate less the expenses they pay.
The answer lies in the fact that the accounting rules that govern the creation of a financial statement are not ... Views: 1109
One of my executive coaching clients had successfully instituted regularly scheduled accountability meetings, but was struggling to keep track of all the details he discussed with his team members.
That's when I introduced him to the Accountability Meeting Binder - one binder (or section of a ... Views: 1109
A question: “People who know me say I’m a different person at work vs. in the rest of my life. Is that bad?” Maybe, maybe not. How, if at all, does it get in your way? Does your team say that about you? Where does your data come from? Is this a recurring theme?
If you look at what people ... Views: 1108
When you are a person who is dedicated to creating value for your organization because you have a passion for your work then it is very important for you to be a contributor to the organization’s success. One of the toughest challenges that workers face is that there is so much competition for ... Views: 1107
Local Government professional executive managers, like their private industry counterparts have highly visible public profiles that often leave them open to criticism and attacks from many avenues including disgruntled employees and dissatisfied unions. However, unlike a private enterprise ... Views: 1107
TEACHING RESISTIVE OLD DOGS NEW TRICKS
By
William Cottringer, Ph.D.
“The best way to teach something is to share a story of your own failure, tell what happened to help you get past it, and offer some helpful hints to succeed.” ~The author.
A common problem in management and training is ... Views: 1107
When I say the words “customer service” a wide variety of ideas pop into one’s head. Perhaps an example of an interaction with a sales clerk that was pleasant and made you really want to go back to the store again. Or another experience, like the one I had with the cable company that didn’t go ... Views: 1106
Every one of us manages something in our day-to-day life. Whether it`s managing our finances, calendar or career, we have acquired the skills and tools to handle everything in the best way possible. Managing these tasks or activities is actually quite simple and straightforward. However, when ... Views: 1106
More than 17 years ago, when I started in real estate, we didn’t use the internet. There were no websites to get instant information on taxes or neighborhoods. We didn’t have “CrackBerrys” or “iPhones” to instantly know when someone wanted us either by mail or text.
Yet, closings took place ... Views: 1106
According to the National Institutes of Health, "people who feel more in control at their jobs tend to feel less stressed out."
While executives and senior leaders have more control of their work, they manage people who feel like they have less control, which makes them stressed ... Views: 1105