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- Customer Service: Making Every Phone Call Great! - by Submitted on Sep 27, 2007 from Tim RosanelliThe phone rings. I answer it with trembling hand, because at the time I was an Eastern Regional Customer Service Manager for Matheson Tri-gas. Outside calls usually meant a displeased customer that asked for the manager. I thought "What did one of my customer service representatives do now?" ...
Views: 1240 - Is Your Leader Like Curious George? - by Submitted on Jun 12, 2013 from Susan FreemanRemember Curious George from the childhood book? Always curious and getting himself into one adventure after another because of his intense curiosity. Curious George took curiosity to an extreme. Yet, he inspires me to think about how curiosity is a necessary and often underrated leadership ...
Views: 1240(1 vote) - ***Change Checkpoints and Improvement Milestones - by Submitted on Jul 19, 2009 from SelfGrowth.com Articles"When you arrive at a fork in the road — take it." — Yogi Berra, major league baseball Hall of Fame player and coach Many paths lead to higher performance. The high performance route is individual and unique for every person, team, and organization. There is no one or best way. What works for ...
Views: 1239(2 votes) - Are You Making These 5 Big Management Mistakes? - by Submitted on Jul 22, 2011 from Alan MatthewsNot long after I'd taken over leading a small team in a previous role, I chaired one of our regular briefing meetings. At one point, I remember sitting there while two members of the team were arguing with each other and another one was having a go at me about something I'd just said which ...
Views: 1239(2 votes) - Characteristics of a Successful Leader - by Submitted on Feb 21, 2012 from Luc SisombathLeaders are important in all fields of life and they are of significant importance to a business. There are certain characteristics a leader should possess in order to help in the development of a business. I believe that a true leader is not measured by how many people he/she can scare to do ...
Views: 1239 - Leadership Lessons for Tiny Empires - by Submitted on Jul 15, 2015 from Tracey OsborneWhether you have a large, full time staff or one full time employee and then a number of contractors or other types of team members, you still do a lot of managing, delegating, and serving as a leader. Even if you’re a true solopreneur, you need leadership skills to keep yourself motivated ...
Views: 1239 - Quitter's Edge - by Submitted on Apr 04, 2012 from mandie crawfordWhen I was a little girl, my father used to tell me that winners never quit and quitters never win. It has been something that has stuck with me and that I think about in all that I have set out to do in my life. But never has it been more apparent than in the last few years when I have been out ...
Views: 1239 - Personal Questions Lead to Professional Success - by Submitted on Feb 24, 2012 from Alan DobzinskiWhen you're holding regular accountability meetings with your people, it's natural for personal issues to come up. If you're still stuck in "leave your personal life at the door," thinking, get over it - that's old school, and will keep you stuck where you are now. If you want better results, ...
Views: 1236(2 votes) - How Often Are You Leading From 30,000 Feet? - by Submitted on Mar 11, 2014 from Susan FreemanI am writing this week’s tips and tools from 30,000 feet. Literally! I find that I can often achieve inspiration and speed while in an airplane. From up above the clouds the landscape looks entirely different than when I am earthbound. I notice my perspective affords me a feeling of ...
Views: 1235 - Solutions to Increase Emotional Intelligence in the Workplace - by Submitted on Nov 16, 2014 from Bobby HarrisThe Emotional Intelligence Theory (EQ) was first developed in the 1975 by Howard Gardener, in his book, The Shattered Mind. In 1990, psychologists John Mayer, and Peter Salovey published a crucial article on the Emotional Intelligence Theory that would later go on to garner much attention. ...
Views: 1234 - ***Growing at the Speed of Change - by Submitted on Jul 19, 2009 from SelfGrowth.com Articles"What is the most rigorous law of our being? Growth. No smallest atom of our moral, mental, or physical structure can stand still a year. It grows — it must grow; nothing can prevent it." — Mark Twain, American author and humorist Change happens. We can't control much of the world changing ...
Views: 1232(14 votes) - How Coaching Helps Multinational CEO’s Run Effective Board Meetings - by Submitted on Jan 02, 2013 from Gerard ODonovanIn the present day business world, business leaders face more pressures than ever. And the dynamics of today’s business world requires that multinational CEOs remain on top of their game in every stratum of their jobs so as to stay ahead of contemporaries and competitors. Ideally, modern ...
Views: 1232 - Psychology of Success: What Can Business Owners Learn from Christmas? - by Submitted on May 02, 2013 from Yoon CannonAs we approach the final week of wrapping up another year we will soon (if not already) assess how well we did in achieving our business goals. If you hit a home run this year in your business, it’s not hard to be joyful in this season of Christmas. However, if these last twelve months reflected ...
Views: 1232(2 votes) - Simplicity and Elegance: Expressing Your Core Competencies - by Submitted on Mar 07, 2012 from James MurphyDo you know what your business's core competencies are? Is there just one or are there many organizational attributes? If you answered that there are many, how would you describe them succinctly? Core competencies are one or a combination of a few unique or rare abilities; however, a ...
Views: 1232 - Why Do You Need a Bookkeeper? - by Submitted on Dec 11, 2011 from Fran McCullyBookkeeping is the activity or profession of recording the financial transactions of a person, business, or organization. Transactions include sales, purchases, income, and payments. This definition makes bookkeeping sound very simple - but it truly is work for an expert. Let us be honest. ...
Views: 1231 - Why Should You Practice Online Reputation Management? - by Submitted on Oct 23, 2012 from Clare SmelleyEvery organization looks upon reputation as an essential business asset that needs to be built and protected and maintained in order to ensure that it enhances your brand value. That is why it has been observed that the companies use traditional disciplines of media and public relations for ...
Views: 1231(2 votes) - Saving Tips for Your Home - by Submitted on Jan 25, 2013 from Samantha SeiffertWhen you know that you have been living beyond your means (a.k.a. you’ve got a huge balance on your card bill), there are two things that you can do. One is to grow your income so you can afford all the expenses that you got used to spend on. This may be effective but you may find that spending ...
Views: 1230(2 votes) - Accountability Is As Easy As One-Two-Three - by Submitted on Jul 21, 2012 from Alan DobzinskiWhy is it so difficult to hold people accountable for their results in today's workplace? Because it requires follow-through and tough talk. Confrontation can be challenging, and some leaders avoid it at all costs. And it could be costing you plenty - in lost revenue, high turnover and people ...
Views: 1229 - Are You Practicing Response-able Leadership? - by Submitted on Aug 05, 2013 from Susan FreemanResponsibility is a word with many meanings. The Oxford Dictionary definition offers: • The state or fact of having a duty to deal with something or of having control over someone: women bear children and take responsibility for child care • The state or fact of being accountable or to ...
Views: 1229(1 vote) - Best Business Advice - by Submitted on Mar 05, 2012 from Hugh StewartIt is amazing how a business owner will gain a sense of confidence when there is unallocated cash in the business bank account. As business owners, very often if the business has money, we will try to find a way to spend it, whether we take more money for ourselves or spend it on the ...
Views: 1229 - Conscious Business Practices: The Broader Perspective - by Submitted on Dec 17, 2012 from Barry LipscombI recently wrote that the Conscious Business operates from a place of deep wisdom that naturally gives rise to the conscious practices that generate sustainable results. It’s a paradox where the organization shifts its attention to inner resources and the seemingly external behaviors begin to ...
Views: 1229(1 vote) - Strengthen Relationships By Giving Real Feedback - by Submitted on Oct 25, 2009 from Raj GavurlaDo you want to grow all aspects of your business and life? If so, then get on board with the best way to catapult your success. Regardless of your income and title, you can stimulate the universe to a New Best Level™. Compete for goodness, and profitability will come to you. How? By giving ...
Views: 1229 - What To Know About Mobile App Marketing - by Submitted on Apr 02, 2013 from Merv StevensMobile app marketing uses the power of the cell phone to give you advertisements about different business products. The this form of marketing has potential to be so successful is because of the growing number of people in the world using mobile phones as well as the extremely fast technological ...
Views: 1228(2 votes) - 10 Tips For Delegating Successfully - by Submitted on Jul 22, 2011 from Alan MatthewsOne of the main issues for managers is how much, and what, to delegate. Most managers don’t delegate enough. The advantages of delegation are: • it is essential if you’re to be effective and to manage your time well, your job as a manager is to get things done, not do everything ...
Views: 1227(2 votes) - 4 Ways to Enhance Your Employees Greatness - by Submitted on Feb 13, 2011 from Kari WaldnerWe all have employees that are amazing and others, even though you hired them based on the fact that they were amazing, are no longer so. What can you do if you know someone is underachieving either based on their skill set or the length of time they have been working for you? And which ones, if ...
Views: 1227 - What's Resiliency Got To Do With Employee Engagement? - by Submitted on May 24, 2014 from Eileen McDarghConsider these glum facts: Only one in eight workers worldwide are engaged at work, but according to Gallup's new 142-country study on the State of the Global Workplace, engagement varies considerably according to the region and country in which these workers live and their economic and social ...
Views: 1226 - System for Success - by Submitted on Dec 04, 2009 from Renee CormierBy: Renée Cormier Did you know that an important part of securing employee engagement means making sure your employees have the tools to do their jobs effectively? In spite of this, a surprising number of companies force their employees to wing it. It seems ridiculous that sales managers would ...
Views: 1224(1 vote) - FOUR CRUCIBLES OF SUCCESSFUL LEADERSHIP - by Submitted on Jan 27, 2020 from William CottringerFOUR CRUCIBLES OF SUCCESSFUL LEADERSHIP By Bill Cottringer "A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better." ~Jim Rohn. The four crucibles of successful leadership include: Becoming an expert at ...
Views: 1224 - Recruitment Management Software - by Submitted on Aug 27, 2011 from Shikha SingalHiring managers are often found analyzing the cause for their teams not being able to meet hiring targets. They rely on reports created by recruiters to know about hiring metrics, which may or may not be accurate. Many loopholes may exist in your system that might be roadblock for your ...
Views: 1220 - Increasing Your Bottom Line Through Conscious Business - by Submitted on Sep 26, 2008 from Steve BernalWhile the business world and Corporate America tend to evoke visions of wealthy business people consumed by themselves and their bank accounts, there is a growing movement of companies whose owners and leadership want something different. Known as conscious business, company owners strive to ...
Views: 1219 - 5 Uses Of Travel Expense Management, That Helps You Save Time And Cost - by Submitted on Dec 26, 2017 from Ila ImaniIn today’s competitive era, a lot of organizations still manage their travel expenses in a very unorganized manner. The traditional way wastes employee time and productivity and increases the stress of Account payable and Finance team in managing the process manually. To gain competitive ...
Views: 1217 - Andrew Rondeau transformed himself from a $4 an-hour petrol-pump attendant to a highly successful Senior Manager earning $500k e - by Submitted on Jun 11, 2008 from Andrew RondeauYou can choose success. Do you believe this? If you do not then you have chosen (yes chosen) a different route and success will not be a prominent feature! Success is about choosing what you want in life and taking the necessary steps to achieve that goal. Success is not stopping until you get ...
Views: 1217 - How an Upfront Agreement Promotes Mistakes AND Innovation - by Submitted on Nov 22, 2011 from Alan DobzinskiI often receive questions about accountability in the workplace. I figure if one person asks, several more are wondering the same thing. So I'll be addressing some of these questions in this and future articles. Question: "Alan, how can leaders hold employees accountable for their mistakes, ...
Views: 1217 - The Job Description of a Manager - by Submitted on May 28, 2009 from Menno SpijkstraThe skill in being able to manage could be a profitable secondary asset for any qualified employee or staff with any specific training in a certain area. Actually, the duties and responsibilities of the senior management personnel in any organization may vary from one industry to another. For ...
Views: 1217(1 vote) - What is a Three-Well Sink? - by Submitted on Aug 26, 2011 from Matthew GoudgeMost commercial kitchens have a dishwashing machine that reduces the time it takes to wash, clean, and sanitize dishware, utensils, glassware, etc. However, for those small restaurants, especially the new ones, they make use of a three-well sink. Now, as a kitchen steward, it would be to your ...
Views: 1217 - Effective Delegation: The Secret Tool for Growth - by Submitted on Jul 15, 2008 from Michael BeckEffective delegation can be a springboard that launches your success to new heights. Successful people master delegation, while mediocre performers desperately hang on to tasks which are important but better left to administrative experts. Over the years, I’ve found that often people ...
Views: 1215(3 votes) - When the Customer Won't Pay - by Submitted on Sep 02, 2009 from Janet Attardby Janet Attard As the recession grinds on, more and more businesses and consumers are feeling the pinch. Hit by a double whammy of lower-than-expected sales and difficulty in getting credit, some businesses and consumers are trying to solve their cash problems by paying their bills more ...
Views: 1215(1 vote) - Plugins that Make You Money as an Amazon Affiliate! - by Submitted on May 21, 2017 from James LeeTo make money as an Amazon affiliate you need to have your own personal website or blog. The reason for this is, you want to be able to utilize the tools and plugins WordPress makes available to you. Remember, you don't want to have to work hard but smarter. without these tools and plugins you ...
Views: 1214 - The Right Skills for Managing Your Small Business - by Submitted on May 17, 2011 from Tony HarringtonPoor management is one of the many reasons why most small businesses fail. Regardless of what form it takes, this problem eventually leads to the untimely death of a small business. Fortunately, poor management largely remains an issue that can be addressed by applying something which is common ...
Views: 1214 - Do You Devote Time to Each Employee? - by Submitted on Aug 24, 2005 from Gerry McRaeIt's easy for a small business operator to delude herself or himself into thinking she or he devotes attention to each employee. Here is the critical question, "When you give your attention to an employee, does he or she have to share it with the other employees?" Years ago, a youth leader was ...
Views: 1213 - Health and Productivity Management as an American Corporate Competitive Advantage - by Submitted on Dec 22, 2009 from Paul CantwellBy: Paul Cantwell – President of HealthCorp Solutions Employers have a significant opportunity to impact their bottom line as well as the health of Americans. Studies clearly show that demand is driving health care cost at an upward trend with no end in sight. It is up to employers to drive ...
Views: 1213(2 votes) - It Is Not Done Yet! - by Submitted on Sep 29, 2007 from Harlan Goerger6 Steps to getting delegation buy-in. You mean to tell me another time extension is needed to get this done. Haven’t you already had two extensions and increased budget for this project asks the president. Yes we have and there have been all kinds of problems that have come up, we ...
Views: 1213 - What are you making room for as a leader? - by Submitted on Sep 15, 2014 from Susan FreemanSteve, a CEO client, recently relayed a story that captures an important idea for leaders; the need to let go of certain beliefs, habits and approaches in order to create something different. He told me he and his wife were recently cleaning out their basement storage room. There were piles ...
Views: 1213 - Can I Get a Second Chance at a First Impression? - by Submitted on Feb 20, 2013 from Jeannine ClontzThe short answer to that question is, 'no' - it is what it is. A first impression is what you project to someone whenever they are first connected to you. Especially if you're in a B2B-type business, it's important to remember that your body language, the words you speak, and the way you ...
Views: 1212 - ***Visions Provide the Energizing Context to Reach Our Goals - by Submitted on Jul 20, 2009 from SelfGrowth.com Articles"We all live under the same sky, but we don't all have the same horizon." — Konrad Adenauer, first chancellor of post war West Germany Like mission and vision statements and values, goal setting and visioning labels often get confused and used interchangeably. Generally that doesn't matter. ...
Views: 1211 - Add a Revenue Stream to Your Business This Year Using Virtual Retreat Days - by Submitted on Jan 23, 2012 from Kim Kirmmse TothYou know you need to add another revenue stream to increase your cash flow, but which one? There are so many directions you can go in, how do you know which is right for you? You could do a Telesummit, start a membership site, create a Platinum, high ticket coaching program.........the ideas ...
Views: 1211 - How Fire Safety Consultants Can Help Employers Deal With Safety Legislation - by Submitted on Mar 11, 2011 from Keith GarrowIn October 2006 the legislation governing fire safety in the UK was changed. The new Regulatory Reform Order, or Fire Safety order as it is referred to, came into effect in the UK that year. This placed a lot of new responsibilities on employers and business managers, and many people do not ...
Views: 1211 - How You FEEL Dictates How You ACT (And It Also Dictates Your Income And Your Number Of Clients) - by Submitted on Oct 08, 2009 from Fabienne FredricksonQUOTE:”Faith is not something to grasp, it is a state to grow into.” – Ghandi Sometimes, despite the stellar marketing plans, our “positive thinking”, our resolve, our determination and manifesting, we have doubts about whether we can really “do” this. Let’s admit it. Sometimes fear steps in ...
Views: 1210 - Monitor Your Employees’ Computer with Tracking Software - Know Why You Need it! - by Submitted on Mar 22, 2018 from Kim SmithHave you ever thought how can you make your organization or company more successful? While you have already enhanced the quality of your products and services, promoted your brand in the market and have attracted many new customers, what else can you do? Well, improving your employees’ ...
Views: 1210 - THE MOST IMPORTANT YES, BUT…IN ACHIEVING SUCCESS IN ANYTHING - by Submitted on Feb 12, 2009 from William CottringerTHE MOST IMPORTANT YES, BUT…IN ACHIEVING SUCCESS IN ANYTHING by Bill Cottringer “One quality is worth more than four quantities.” ~The author. Although it may seem as though the quantity of your efforts are what lead to success at doing something your are trying, it is rather the quality of ...
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