Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
Breaking bad news to customers is not an easy task. However, when the time comes, it must be done with empathy and professionalism.
Here are five strategies for delivering the message with compassion:
1. Tell the truth. People tend to fear what they do not understand. Put the situation into ... Views: 1537
Are your employees happy at their jobs?
With all the stress of the modern career these days, not to mention the added work load and extra hours the average employee is expected to work, it is not hard to understand that the stress has negatively taken its toll. Statistically speaking, they're ... Views: 1537
One of the biggest blocks to emotional intelligence and effective communication is emotional reactivity. You know how it is, you have all the best of intentions to have a productive communication with somebody and they say the “wrong thing” – the thing that pushes your “hot button”. Often it ... Views: 1535
Ten years from now where will health care be? Will all Americans have health insurance? Will health care be delivered in the best way possible? Will costs be contained? No one knows for sure. But we can be the ones who shape the future of health care delivery. Right now we can be the ones who ... Views: 1535
If you are not confident by nature the simple task of starting a conversation is enough to start the heart racing!
Yes you read it correctly! Cold sweats, heart palpitations, shaking, stuttering, are just some of the effects that the faint-hearted can be faced with whilst starting a ... Views: 1534
"One can be very happy without demanding that others agree with them." ~ Goethe
One of the strongest challenges to a relationship is communication. Assuming you know what your partner is thinking is most unwise. But if you work on your communication skills, you can work together to turn ... Views: 1534
Being a freelancer is a way to break the status quo to provide our own work without relying partly bureaucratic and heavy upon chains of command that what they do is limit our creativity and motivation structures.
Obviously, I do not mean that there should not be large companies, but for some ... Views: 1534
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don’t listen very well. We’re not trained to listen and we don’t even realize that listening is a skill. People have lost jobs, customers, employees, and relationships ... Views: 1534
Dress Code
o Do not wear bright white, weather map blue, or chrome key blue.
o When you are booked for a studio appearance, find out the colour of the set and dress so that you don't blend in.
o Do not wear contrasting patterns. Wear bold, fashionable ties, but not ones that distract.
o Do ... Views: 1533
Listening is one of the most important, as well as most misunderstood of the communication skills. One of the things that makes listening a challenge is that it requires your complete undivided attention. As well as your complete involvement with the speaker. Giving someone your undivided ... Views: 1532
Talent shows are back on U.S. television and bigger than ever. One of the newest is The Voice, where vocalists compete for a recording contract and $100,000. What makes this show unique is its innovative “blind audition,” in which judges select contestants based solely on their voice.
How would ... Views: 1531
I’m not a sexist, and I’m not a bra-burning feminist. I am a realist. That’s why I can say that the ole boy network still unequivocally affects relationship building in the corporate hallowed halls … not so much in the entrepreneurial ranks.
Building beneficial relationships knows no gender ... Views: 1531
This is a time of historically extraordinary change for most organizations and individuals. We are moving quickly from the Information Age to the Age of Communication. The exceptional turns of business events we are currently experiencing result from the need for communication. While there may ... Views: 1530
While reading online from a computer screen, our senses for aroma, audio, texture, and flavor labor just as quickly as reading print on paper. Our sense of vision has less patience. Studies have found people scan the text while on the Internet. We don’t take the time to read, let alone reread, ... Views: 1530
So you want to improve the way you and your spouse, partner, co-worker or friends at the gym communicate? There probably isn’t anyone anywhere that believes there isn’t room to improve in this most fundamental skill of life. If you disagree, at least do it agreeably ☺.
The very structure of, ... Views: 1530
• For a company, who matters the most the customers or the consumers? Can you illustrate, drawing from your research and consulting insights, this distinction?
In a way we are all consumers. We all consume goods, merchandise, and food and on an energetic level we even consume energy from ... Views: 1529
The corporate arena is filled with master complainers constantly trumpeting their naysayer attitudes. People are worried about their job security or upset that they haven’t been promoted, so they have a tendency to be hypercritical or resentful and drag others down. Their ideas are reinforced by ... Views: 1529
The following points are to be regarded with mechanical and physical details of formal letters:
Heading / Title / Caption – The caption or heading comprises of the writer's address and the date of the letter. Only a date is required and writer's name is not included.
Inside address – this ... Views: 1528
Who isn’t familiar with the stories of Sindbad the Sailor, Ali Baba and Aladdin? Immortal collections that emerged out of the sun baked sands of the middle east centuries ago to enthrall generations with their simplicity, moral codes, proverbial lessons and eye popping excitement. Complied in a ... Views: 1527
We have so many different ways to communicate with one another. We can pick up the phone and call using either a land line or a cell phone; we can send an email or a text using our computers or our various handheld devices and we can ‘tweet’ and ‘friend’ and make all kinds of connections AND we ... Views: 1527
Ah, the good ole days. What happened to the days when you could open up your shop and be the only butcher, baker, repairman, etc in town?
The answer is “Progress.” Progress brought with it more things to do and make money at, but it also brought with a wave of non-stop competition.
In ... Views: 1527
So everywhere there was a new sales pitch coming at me, pay for my expert advice and I will get you the press you so desperately desire. We all have heard these promises, heard the sales pitch, and have gasped at the five grand retainers. In fact, I even charge one to those who wish to pay it. ... Views: 1527
There are times when your parents are definitely not the easiest people in the world to talk with, and it is even worse if the the conversation is about something you know will be upsetting. Try to remember that if you are pregnant, your parents are likely the people in the best position to help ... Views: 1524
Most people have more training before they receive their driver's license than before they become a parent. Educating yourself on how to communicate effectively with your child can be the key to achieving your parenting goals. If you do not have children of your own, these 10 tips can help you ... Views: 1524
Content plays a vital role in promoting your business over internet. A good website is a right blend of effective web content and graphic design elements. Both have a vital importance in drawing attention of the web visitors and keeping them stick to your website. In order to capture the nerve ... Views: 1523
The writing secrets of Virginia Woolf with comments by Susan McKenzie
1. TREAT ALL WRITING AS AN ESSAY
A good essay must have this permanent quality about it; it must draw its curtain round us, but it must be a curtain that shuts us in not out. (Virginia Woolf).
SUSAN MCKENZIE: Treat all ... Views: 1522
CLEAN Communication...what you say matters!
After having facilitated thousands of discussions for my clients in conflict, mediating hundreds of cases and speaking to more than 60,000 people around the globe at conferences and events, I have learned a few things about communication. First, it ... Views: 1522
Productivity and morale - so important these days.
But we get set in our ways. So when someone tries to change things (hence, us) in the name of greater productivity, we often dig in our heels, drag our heels, mope around and/or engage in catty water cooler conversations.
So a bit of ... Views: 1521
What CEO's DON'T Want You to Know.........
Their biggest fear! The answer may shock you. The number one reason: Getting found out that they aren't as competent as they'd like you to think; that their employees might find out they were flawed. In other words, THEY ARE NOT ENOUGH.
* Does ... Views: 1521
Ever experienced a foiled appointment setting campaign, particularly those that used telemarketing as a medium? While some people will point out that telemarketing is to blame for it, it would be more productive to know what went wrong in your team’s attempt to generate sales leads. Besides, you ... Views: 1520
Some portion of the principle errand of a director is to pass data to his/her staff, bosses, business accomplices, investors or general society. Data is control and for an association has an effect regarding disappointment and achievement. One can't prevail as an administrator or manager in the ... Views: 1520
It appears that now than ever before college students are filling out online job applications following graduation with anticipation of getting a job interview. Before students graduate college they need to have an extraordinary resume. Most colleges offer some type of resume writing seminar and ... Views: 1519
We all want to get our needs met, but manipulators use underhanded methods. Manipulation is a way to covertly influence someone with indirect, deceptive, or abusive tactics. Manipulation may seem benign or even friendly or flattering, as if the person has your highest concern in mind, but in ... Views: 1519
Have you ever been told that you’re not a team player or not a good communicator when you think you are?
Have you ever wondered why you can’t get great results from those who support you in your business?
Great leaders know how to create synergy with those around them. This is the ... Views: 1519
I've often written about the supreme importance of becoming a good listener. I've even gone as far as to suggest that listening might be the most important communication skill of them all.
It should be so simple. Yet, it's not simple.
Before I explain why, let me tell you an enlightening ... Views: 1518
Decades of research, in multiple countries around the world, has shown time and again that investing in a positive, high-trust workplace culture yields distinct, tangible business benefits. Studies show that great workplaces enjoy significantly lower turnover and better financial performance ... Views: 1518
Links are just like streets on a map of Google search. They show Google how popular a page or website is among masses. It also indicates connection between different websites. In short, we can say that Links are a very important strategy of SEO optimization to get good or top position in Google ... Views: 1518
Your mindset determines how you see the world. It determines your perception of the world, and this perception is like a filter. The great thing about filters is that they can be adjusted. Take a water filter. Maybe it is set to filter out only chlorine, but it also lets all the other yucky ... Views: 1517
“Words have incredible power. They can make people's hearts soar, or they can make people's hearts sore”. – Dr Mardy Groth
In current scenario millions of people worldwide suffer from social phobia or shyness. Many people are so much petrified of speaking in public that they would rather die ... Views: 1517
Android is software groundwork for mobile phones. It has its own OS, middleware and applications. Other mobile techniques in the today’s market are Symbian, Apple company iOS and Windows Phone 7. Among these techniques, Android obtained much attention due to its growing market of applications, ... Views: 1516
Learn whiteboard presenting in minutes not hours? It’s true!
When it comes to learning new skills, one thing is certain. It must be easy and fast. Whiteboard skills for selling and presenting are no exception.
The entire system for learning new whiteboard selling skills is rapid and easy. ... Views: 1516
Do you realise that every time you speak to yourself you are actually coaching yourself? Are you empowering yourself through your own internal dialogue or beating yourself up? Is that little voice inside of you your best friend or a saboteur? How would you like to be able to train your ... Views: 1515
The greatest words and writing secrets by Virginia Woolf (Part 2)
Woolf is considered one of the greatest innovators in the English language.
1. POWER WORDS: “When I cannot see words curling like rings of smoke round me I am in darkness—I am nothing.” Virginia Woolf
Susan McKenzie: In ... Views: 1515
Announcements of office parties are met with either go-for-it’s or groans.
The go-for-it’s are the ones who enjoyed last year’s party or just look forward to any social experience.
The groans are the persons who remember last year’s with disdain or generally avoid socializing with their ... Views: 1514
To a lot of people, the word competition is ugly and holds a negative connotation. When we think of the word competition, we often think of professional sports, athletes, Survivor the reality show, "others" on the dating scene, or the younger generation entering the workforce who may just beat ... Views: 1514
“Lasting happiness can and needs to be independent of our circumstances.” Marci Shimoff
In preparing to write this article, I wondered – what does prosperity even mean? I pulled out my trusty Thesaurus and my eyes were opened. Prosperity ranges from abundance to well-being, and, there were ... Views: 1513
When I began writing my first book, Biting Back: A No-Nonsense (No Garlic) Guide to Facing the Personal Vampires in Your Life (Llewellyn, 2010)—and that was well over eight years ago, mind you—I remember I was anxious, even then, that the national fascination with vampires would pass before I ... Views: 1511
Creating virtual teams is not challenge-free. Why? Imagine trying to communicate effectively with people you have never met and whose personalities you are not familiar with. If this hurdle is not overcome, establishing successful virtual teams can be extremely frustrating.
Why still pursue ... Views: 1511
Literary and psychology experts alike agree that writer's block comes from a need for guidance, often combined with a deep-seated fear of the unknown. Writers have come up with many different options for getting past that uncharted territory. And their techniques are generally split into two ... Views: 1510
Honor the commitments you made with your audience, and you will keep your credibility.
FIRST: Honor your commitment to stay on topic.
Assume that you are speaking at a high school commencement. Traditionally, the administrators expect you and other commencement speakers to congratulate the ... Views: 1509