Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
People do business with people who they like who all are like them. Suffice to say, in order to build rapport with your patients there a couple of major steps you need to take to build a lifelong practice. It's more important than ever before that you build rapport with your patients in order ... Views: 1886
This is an excellent exercise to attain an objective detachment to events and retain a freedom from being negatively emotionally effected.
The exercise is;
Do not say anything that will not serve a useful purpose.
Most often, when someone says something that is wrong, we jump at the ... Views: 1885
One reason that most “cold” calls fail and result in rejection is that sales reps start their pitch the same way to everyone they speaking with, sounding like a talking junk mail piece.
A much better approach, one that stimulates interest, attention, and engagement, is to use personalized, ... Views: 1884
It is often said that human beings are ‘social animals’ and this is because they are interdependent. So while one may see themselves as being an individual, this is not the complete truth.
The person they have come to be is the result of the experiences they have had with others and in order ... Views: 1881
"Wise men talk because they have something to say... fools, because they have to say something."
- Plato
Plato lived from 428 BC to 348 BC and even then, one of the largest human problems that philosophers of the day grappled with was a lack of open, honest communication. Nothing has ... Views: 1879
Take a look in the mirror. There you’ll see somebody you hope comes across as decent, caring, and human at least. Godly at best. Imagine, however, that you could look through the veil at the thoughts of people around you. Chances are, sometime over the last several weeks, you walked right past ... Views: 1876
Wind, cast, reel. Repeat. Ahhhh. And relax. Think of the best place you know to fish and what’s usually conjured to mind right alongside the excitement of the catch is the peace and quiet and beauty of your favorite fishing spot.
Fishing is a great way to get away from the day-to-day ... Views: 1875
You’ve always known that networking is a necessary part of any career path, and it’s even more important when you’re searching for a job. But you don’t want to waste your time and effort on meaningful contact with everyone you know or come across in your search, because you don't want to apply ... Views: 1874
Team building activities for work are overlooked as a way to improve cooperation among employees just as a you don’t think your car is due for a tune up even though you notice that you are not getting the performance you once got. Most companies think that somehow issues of cooperation and ... Views: 1874
“Accentuate the positive. Eliminate the negative. Latch onto the affirmative.”
~ Sam Cooke
Counselors and psychologists now tout the very real effects of positive and negative intrapersonal and interpersonal exchanges. Without a doubt, everything we allow into the sanctity of our minds ... Views: 1873
Having a Facebook page for your business is now as important as having a sign on your building. Facebook allows you to connect with people who like what you have to offer, peek in on the needs and values of your target market, and is great for the all might SEO (search engine optimization.) It ... Views: 1873
You have a much more dynamic voice inside of you. You have a voice that is probably deeper in pitch than your habitual voice. You have a voice that is rich, warm and resonant. How can I say these things and be confident in my analysis of your voice without ever having heard you?
Because ... Views: 1872
It is often easy to forget exactly how important setting goals is to self improvement. We can have lofty ambitions for changing or improving who we are, but if we don’t begin the journey with one step as Confucius once said and then break it down into smaller plans, the journey might begin to ... Views: 1872
How can I make you smile today?
I called a local company the other day to make an appointment… The woman that answered had a smile on her face… even over the phone, I could just tell. She made me smile by not only her friendly pattern, but what she said, “Thanks for calling ‘X’. This is ... Views: 1872
If information and knowledge is the currency of today's marketplace, then asking questions is the means of accessing that currency. Knowing how to ask what questions when is important in leadership positions, sales, management, teaching and parenting as well as learning in any field of study. We ... Views: 1872
Probably the most important skill anybody needs today in private enterprise is the one rarely taught in our education system - how to communicate? This is the skill that gets people their first job, helps them get promoted, creates respect and trust from meetings, develops confidence in others, ... Views: 1870
Moby Dick
When I was in high school, in the sixties, a company called Cliffs Notes (aka Cliff Notes) published book summaries. (Remember the yellow and black striped covers?) These little books enabled you to read passages from the book in a summarized form so you wouldn’t have to read the ... Views: 1870
When should we give help or advice and when should we bite our tongue and let the matter be? It is a hard call sometimes. What to do when faced with an urge to say or do something which we perceive to be helpful, even essential? But is it really? How can we really tell?
We all want to help ... Views: 1870
“The 3 types of people and the role they play in our future”
When times get tough we tend to forget what makes the world go around. Financial collapse, big government control and collectivism, bailouts and an overall mood of apathy towards life is the recipe for disaster if we don’t wake up ... Views: 1866
Your voice is a key part of your presentation delivery. And having a tired, hoarse voice can negatively impact your presentation.
I’ve conducted many training programs where I’ve had to present for five or six hours a day for five days in a row. And I’ve also sung in choirs and as a ... Views: 1866
Now the smartphone market is heated up with the arrival of the latest OS (Operating system) from Microsoft, Window 7 Phone, shifting the attention from Google Android OS.
The latest entrant into the Window 7 Phone war is Samsung’s Omnia II i8000 graciously designed with a killer look. like ... Views: 1866
A Deeper Look at Relationship Skills.
I call each of these items below “skills” because in order to become really good at them, we must practice and, sometimes, practice and practice some more.
I saw Marci this morning. She came to talk with me about her marriage of 33 years. Her ... Views: 1865
It’s easy to tell confident business people when you meet them: Good posture, firm handshakes, direct eye contact and a powerful aura. While confidence is just as important to portray over the phone for business success, it’s done differently and can be more difficult to attain for many people. ... Views: 1865
Life's teachers come in the most unexpected forms. Sometimes, they even sport fins and scales, like the three-foot carp that lives in the pond where I take my daily stroll. OK, this carp has a human interpreter, Robert, a fishing enthusiast who I met a number of years ago during one of my pond ... Views: 1864
Many of you are playing the follow-up game.
You have people who say, "Oh, I really want to coach with you," but they haven't made the investment yet. Or somebody's been looking at doing a VIP day with you, but they haven't gotten back to you. Or you're having a live training and 20 people ... Views: 1862
If you are a solo-entrepreneur or small business owner, or even operating on a base plus commission arrangement, you need to sell to your prospective clients and Joint Venture (JV) partners to be financially successful.
Whether you are a novice or seasoned sales professional, here is some of ... Views: 1862
You have put considerable time into preparing your presentation. You want to make sure that your audience both understands your main points and comes to the right conclusions. How do you get them up to speed quickly, especially when you can predict that there will be some conscientious objectors ... Views: 1862
Have you ever been in a conversation that seems to be going nowhere, and neither person seems to be able to think of anything to say?
This happens a lot, especially when both people don’t really know each other. It can also happen when both people are lacking in conversational skills. ... Views: 1862
Whether you’re a professional public speaker or someone occasionally called upon to speak at company meetings… or to prospective clients… you want to make sure your audience quickly “gets” your message.
The way to do it is to brand yourself. In other words, to sum up your message with a ... Views: 1860
As a speaker - and that includes anyone who relies on their voice as a medium in whatever they do – your voice is the first point of contact between you and the people with whom you are communicating - your clients, your students, your customers, your employees, or your audience.
Your Voice is ... Views: 1860
I recently received an email from a man who runs a museum in Australia inquiring whether he could include my blog posts in his newsletters for his museum guides. Why would a museum guide need information on the voice? Because his employees often speak non-stop throughout their day.
Anyone ... Views: 1858
If you would like to try something new and fun that can help you as a business owner, try taking an improv class. It may not be what first comes to mind as a traditional learning environment for the purpose of developing new skills, but what you will discover about yourself in the process is ... Views: 1857
Getting the members of a team to know each other can be a daunting task, especially when bringing together people who haven’t had face-time before. Oftentimes team building workshops include participants who work virtually, are part of global teams, or may be conference attendees who don’t even ... Views: 1856
In almost every sales training seminar or book on selling ever written, there is inevitably a chapter on “overcoming objections.” They will tell you that these are buying signals or a marker that tells you the customer is really requesting more information. I’m here to tell you that is a ... Views: 1856
You are probably aware of the many difficult people in your life. From your stubborn boss, procrastinating coworker, angry child, intrusive step-parents, or hurtful spouse, these individuals can ruin your sanity. They make you miserable.
If you have a difficult person in your life, you may ... Views: 1856
There were three men and three women at the Story Theater Retreat in Colorado Springs last weekend – a nice balance of energies. Each of the six participants came to develop their stories for presentation to a business audience. Interestingly enough, two of the female participants shared a ... Views: 1853
1. The joy of giving
Working hard day after day can be very stressful. People need a sense of purpose and a respite from their daily routine, at least from time to time. Here is where charity team building events can play an important part. These events bring all the employees together in a ... Views: 1852
Learning is a never end process which needs dedication as well as a lot of time. For some people learning one language is not enough, and therefore they look for learning more language than their native language. Learning a foreign language can help people know better about the people of that ... Views: 1851
Then your greatest asset is your rapid fire thinking!
With this asset, you are able to come to the best conclusions quickly, effectively, and way ahead of the people who don’t have ADHD. Let other people around you do the organizing, paperwork, and the detail managing. Your job is to create ... Views: 1849
Communication skills are vital to each and every one of us and I sincerely believe that the earlier we begin to master these skills in life the better off we will be. I believe that the adult should put all of his or her energies into developing the mind of the child beginning in infancy. Most ... Views: 1848
Just because someone can start a conversation, it doesn’t mean that they find it easy to keep one going. And while some people can keep a conversation going, they might find it hard to start one.
There will then be others who have no trouble starting them and keeping them going. However, ... Views: 1847
Whatever source you use for getting the daily news--local or metro newspaper, radio and TV broadcasts, or online articles--regularly you will come across startling stories about companies that had no head notice a couple of days previously that news professionals would describe their business's ... Views: 1847
More and more individuals are reporting increased stress in their lives. For many, this is because they are putting undue pressures on themselves and are working longer hours. After a certain time, different for everyone, the effort that you are putting into your work becomes counter-productive. ... Views: 1846
Body language and gestures account for a whopping 55% of any type of conversation or public presentation that you perform. Vocal expression 38% and your words are only 8% ! Gestures are important for many reasons including coordinating comprehension centers of the brain. If your gestures are ... Views: 1845
They say you can't judge a book by it's cover but how many of us judge people by the way the talk, the way they talk or even by the way they answer the telephone?
We form opinions about people the first time we see or hear them. We even form opinions about people we have never met! ... Views: 1841
For the past three decades, I’ve been observing the way people behave in personal and business relationships, with the intent of finding the meaningful patterns of what works and doesn’t work to bring about positive change. Here are the top ten lessons I’ve learned about how to click with ... Views: 1841
Adapted from Effective Communication Skills in the Workplace: How to Use Tiny Words that Pack a Mighty Punch by Joy Huber
“You’re the one who messed this project up.” “You didn’t turn in the report on time.” “You forgot our 4-year anniversary!”
I don’t know for certain about you, but these ... Views: 1840
The origin of most conflicts, whether between couples, colleagues or friends, stems from the conviction that each party feels he/she is “right.” One’s needs, values and interests thus differ from the other to the point that each party will try to persuade the other to agree with what one ... Views: 1839
The biggest mistake that most entrepreneurs make in dealing with their clients and colleagues is that they are unconsciously committed to "people pleasing." Watch out for these signs and find out whether you are inadvertently falling into a "people pleaser" pattern. If so, you'll be shown an ... Views: 1838
Someone once said: “You do a very good impression of yourself”. Now, here are 3 simple steps for making the best possible first and lasting impression, as you network naturally -- whether or not you are an introverted, shy or reserved networker.
Step 1 - Let your mouth do the talking: ... Views: 1838