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Articles from Dipayan Sharma | Selfgrowth.com
- How can we improve customer satisfaction with our services which we are offering? - by Submitted on Oct 15, 2019 from Dipayan SharmaToday, good products or services are not the only criteria to make customers happy. They want excellent customer service too. In fact, studies show that consumers are willing to pay more for good customer service. They prefer brands that provide reliable after-sales support. Some brands provide ...
Views: 436(1 vote) - Why are customer satisfaction surveys conducted? - by Submitted on Nov 05, 2019 from Dipayan SharmaIt is no secret that happy customers bring more business and buy often. They share their positive experiences, and influence friends and family too. This is why customer satisfaction (often referred to as CSAT) is an important metric for businesses. Why you need to measure customer ...
Views: 435(1 vote) - How will the BPM industry be influenced by automation? - by Submitted on Nov 25, 2019 from Dipayan SharmaBusinesses need to keep up with changing customer expectations. This cannot be possible with legacy systems. In order to stay relevant and up-to-date, they need to transform their processes. Digitization is one of the major changes that global outsourcing providers are embracing. This is ...
Views: 433(1 vote) - How does order management system help in the dairy industry? - by Submitted on Feb 11, 2019 from Dipayan SharmaCustomers consider a short order fulfillment cycle to be a important deciding factor when choosing suppliers. More so, when it comes to dairy and dairy products due to their short shelf life. And so, the need to have efficient and swift order management processes arises from the demand of ...
Views: 431 - Is there a good order management system? - by Submitted on Jan 10, 2019 from Dipayan SharmaIf you are looking for the best order management system, look no further than Phykon Direct. It is laden with features that set it apart from other order management software. Phykon Direct will cover all your requirements in order processing. You can aggregate orders from multiple channels, ...
Views: 429(1 vote) - What elements are important in a high performing call center? - by Submitted on May 17, 2019 from Dipayan SharmaGood customer service means pulling out all the stops to make your customers happy. The quality of customer service holds the key to retaining existing customers and bringing in new ones. Inbound call centre services are a great place to start with. That is a key point of contact for the brand ...
Views: 429(1 vote) - What are the objectives of customer satisfaction? - by Submitted on Aug 06, 2019 from Dipayan SharmaCustomer satisfaction is a top indicator of customer loyalty and it increases chances for repeat sales. It not only brings down customer churn, it boosts positive word-of-mouth promotion. When you provide good customer service, customer satisfaction rises. When your customers are satisfied, ...
Views: 428(1 vote) - What strategies do you use for good customer service? - by Submitted on Jul 26, 2019 from Dipayan SharmaBusinesses need to employ various strategies to extend good customer service. Inbound call centre services or call centre outsourcing services revolve around customer queries and complaints. In Inbound call centre to stay ahead of the competition you need to be present on various channels to ...
Views: 428(1 vote) - What are some smart customer service practices that make your company stand out? - by Submitted on Sep 25, 2019 from Dipayan SharmaSmart businesses don’t just need to get customers to buy from them. They need to retain customers. And bring in new ones. And how can they do this? By extending excellent customer service. Before, during and after sales. Here are some smart customer service practices that’ll make ANY ...
Views: 426 - Will RPA change the future of outsourcing? - by Submitted on Nov 20, 2019 from Dipayan SharmaTechnology makes it possible to provider faster, anytime communications for the finger happy customer. We live in a connected world. The Internet is a lifeline for businesses. Businesses have to be present where the customers are, increasing the number of channels for more interactions with the ...
Views: 426(1 vote) - RPA powered back office – Accuracy, Efficiency, Assistance - by Submitted on Jan 02, 2019 from Dipayan SharmaWhy Back Offices Need RPA: The general functioning of a conventional back office is passive. That is, inefficiencies and apparent failures are frequently discovered, sometimes regrettably late. It is equally vulnerable to human errors. Repetitive, mundane back office tasks eat into valuable ...
Views: 425(1 vote) - How is cost per call charge defined for Inbound Call Centre? - by Submitted on Oct 31, 2019 from Dipayan SharmaOutsourcing inbound call centre services is an excellent move for businesses that are looking for a cost-effective and efficient way to deliver excellent customer service. In order to improve efficiency of the call centre and reduce costs, you need to take measures to reduce cost per call. ...
Views: 416(1 vote) - What are the advantages of outsourcing call center services to India? - by Submitted on Sep 23, 2019 from Dipayan SharmaBusinesses around the globe have been increasingly outsourcing their non-core activities to professionals, to focus on growing their business. They have been turning to call centre outsourcing services and inbound call centre services providers for better customer support that’s cost-effective, ...
Views: 416(1 vote) - What is customer-centric service and why is it a good idea? - by Submitted on Jul 05, 2019 from Dipayan SharmaGood customer service is about building a customer-centric business. It is about being attentive to the customers — what they need, how they can be supported, where the customers are most comfortable interacting, follow-ups, constant contact, feedback and surveys, etc. Excellent customer ...
Views: 414 - What is good customer service and why is it important? - by Submitted on Jun 10, 2019 from Dipayan SharmaGood customer service isn’t something that can be described through a single aspect. And good customer service, or even, excellent customer service, means different things to different people. In general, most customers want service that is swift, consistent, omnipresent, knowledgeable and ...
Views: 413(1 vote) - What should be your goals for improving customer experience? - by Submitted on Jun 19, 2019 from Dipayan SharmaAll the interactions that a customer makes with a business, from discovering the brand to getting to know the brand to purchase and service, forms customer experience. It is developed over multiple touch points. Delivering excellent customer service is a top goal in the customer experience ...
Views: 413(1 vote) - Do customers experience matters the most to companies? - by Submitted on May 16, 2019 from Dipayan SharmaUndoubtedly, yes! Customer experiences shape customer choices. And today, successful brands are all about the customers. They try to understand what their customers experience from the moment they consider purchasing your brand. Finding ways to make the customer journey more pleasant and ...
Views: 412(1 vote) - How can an organization benefit from having good customer care or customer services? - by Submitted on Oct 04, 2019 from Dipayan SharmaWhat makes up a good business? Happy and loyal customers. And this is possible only by providing excellent customer service. When customers are happy, they stay with a brand for years and recommend it to others. You cannot run a successful business just on the basis on a good product or ...
Views: 412(1 vote) - How do you think does technology contribute to improved customer service? - by Submitted on Oct 10, 2019 from Dipayan SharmaTechnology helps you improve customer service, thus, elevating customer experience and boosting customer loyalty. Today customers are not just a phone call away; they are a click, an email or a social post away. Call centre services have now taken up multichannel capabilities to connect ...
Views: 412(1 vote) - How are call centre services important to any business? - by Submitted on Aug 07, 2019 from Dipayan SharmaGetting a trusted inbound call centre services or call centre outsourcing services to work for your business is one of the wisest decisions you can take. It can bring in far-reaching benefits that will make a positive impact on the business bottom line. Cost-effective: Outsourcing call ...
Views: 411(1 vote) - How do you create a better customer experience? - by Submitted on Jun 17, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 409 - How Artificial Intelligence In The Contact Center Reduces Call Volume - by Submitted on Dec 18, 2018 from Dipayan SharmaArtificial Intelligence can be deployed to realise compelling results in the contact centre – reduce call volume, increase customer satisfaction, reduce operating costs. AI contact centres and the best robotic process automation tools reshape the customer's and the service agent's ...
Views: 402(1 vote) - What is the most effective way of meeting customer needs? - by Submitted on Dec 11, 2018 from Dipayan SharmaWhen it comes to customer service relationships, the most effective way of meeting customer needs is by providing a faster and seamless service interaction through automation. A happy, satisfied customer is the goal of every business. Phykon can assist you in raising your customer experience ...
Views: 400(1 vote) - How can I improve business to business customer service? - by Submitted on Nov 18, 2019 from Dipayan SharmaExtending excellent customer service is one of the main goals of B2C companies. But what about B2B companies? Customer experience is an important factor for them too. Good customer service or good call centre services will encourage a client or customer to buy more from you. It builds ...
Views: 398(1 vote) - What are the best ways to sharpen offline customer engagement strategy? - by Submitted on Jul 25, 2019 from Dipayan SharmaIt is important to build customer loyalty towards the brand and to build this loyalty, you need to review the various touch points that influence the customer. Once a customer purchases from you, you need to extend excellent customer support to retain them. One of your offline touch points in ...
Views: 397(1 vote) - How Does Customer Service Work With Customer Success - by Submitted on Apr 10, 2019 from Dipayan SharmaTo know how customer service complements customer success, it is important to gain clarity regarding the two activities. Customer service and Customer success are two different concepts, and often customer service comes under the umbrella of customer success. What is Customer ...
Views: 392 - What does customer satisfaction mean to you? - by Submitted on May 31, 2019 from Dipayan SharmaCustomer satisfaction is a main focus of marketing teams. Today building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a criterion. However, studies show that customers tend to choose brands ...
Views: 391(1 vote) - What is the difference between customer service and customer experience? - by Submitted on Aug 05, 2019 from Dipayan SharmaToday, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt to provide the excellent customer services to retain and grow their customer base. Service ...
Views: 390(1 vote) - What are some instances of 'Customer is King'? - by Submitted on Jun 28, 2019 from Dipayan SharmaToday, excellent customer service is considered as the brand differentiator. It is not just enough to have a good product or service to sell — you must have stellar customer support to go with it. It will make you stand out from the crowd. How does having good customer service help? Doing ...
Views: 389(1 vote) - What are some ways technology will affect the future of customer service? - by Submitted on May 13, 2019 from Dipayan SharmaTechnology helps to improve customer service. Businesses that are more responsive to customer communications will have a better competitive advantage. This is why it is vital to understand how technology will help empower customer service and make business processes more efficient. How ...
Views: 387(1 vote) - Why do you need inbound call center services? - by Submitted on Mar 29, 2019 from Dipayan SharmaIf you think a call center is a mere extra, you are wrong. If you plan to reserve having it once you cross a milestone or securing a larger budget, you need to rethink your strategy. Having untrained staff scrambling to answer calls, grasping at straws to provide the right responses, and ...
Views: 383(1 vote) - Flip the Automation Switch to Connect with Customers - by Submitted on Mar 15, 2019 from Dipayan SharmaCustomer Service is overtaking pricing and product to become a key brand differentiator. Customers expect nothing but the best everywhere, every day. They expect efficient, superfast customer service every time. Good customer service is vital to businesses. It is important for businesses to ...
Views: 379(1 vote) - How do you improve Customer Experience? - by Submitted on Jun 04, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 379(1 vote) - What are some tips for providing good customer service? - by Submitted on May 27, 2019 from Dipayan SharmaGood customer service is a no.1 priority for businesses today. It builds brand loyalty and increases customer satisfaction. Building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a ...
Views: 379(1 vote) - How can I get more customers for my business? - by Submitted on Apr 03, 2019 from Dipayan SharmaEvery business struggles to land new clients or customers. Successful businesses don’t happen by accident. They are carefully created, nurtured and expanded. You need a good product or service. You need to advertise it. Market it. You need to get it out there for all to see and purchase. Conduct ...
Views: 377(1 vote) - Is it hard working for online customer service? - by Submitted on Jun 27, 2019 from Dipayan SharmaIf you have the natural skills to interact with others and a ready attitude to help, customer service is fabulous choice of work. It is challenging job and not for the faint of heart. When you choose a place to work for in customer service, you need to be someplace that trains customer ...
Views: 374(1 vote) - What is customer delight, and why is it so important? - by Submitted on May 21, 2019 from Dipayan SharmaCustomer delight is one step ahead of customer satisfaction. Customer delight is all about surprising customers and exceeding their expectations. And it is not just about exceeding customer expectations but also about increasing the ROI for your business. Happy customers bring return ...
Views: 371(1 vote) - What kind of service orientation should I use to improve customer service? - by Submitted on Aug 09, 2019 from Dipayan SharmaIt is important for businesses to prioritise customer service making it your true differentiator. Installing measures that align with your customer policies and ruling out inconsistencies will develop a truly favourable experience for your customers through good customer service. Take stock ...
Views: 370 - What are the better ways to engage customers? - by Submitted on Jul 12, 2019 from Dipayan SharmaEvery business today aims to provide excellent customer services in a bid to keep their valuable customers happy. But a deep connection needs to be forged between brands and their customers. They need to engage their customers. By providing a superior experience to their customers, business can ...
Views: 364(1 vote) - What is the foundation of great customer service in the inbound call center environment? - by Submitted on Apr 05, 2019 from Dipayan SharmaMost of the call centers aspire for first call resolutions. This is largely dependent on the agents who handle the calls. They should be armed with a set of skills that equip them to deal with any caller or query. Hiring the right persons as contact centre agents is central to delivering good ...
Views: 361 - Why is the number of calls per day important for an inbound call centre representative? - by Submitted on Oct 30, 2019 from Dipayan SharmaSuccessful businesses continue to hire inbound call centre Services Company to ensure excellent customer service while staying cost-effective and efficient. Phone support continue to enjoy the upper hand because once you get a service agent on the line, you get immediate help. Agents at call ...
Views: 361(1 vote) - How can the focus on customer experience help you drive growth in revenue? - by Submitted on Jun 25, 2019 from Dipayan SharmaNot long back, having the best product and price alone were the pillars to a successful business. That has changed. Today customer service is king. Only businesses with good customer service succeed. Poor customer service drives customers to a different brand. This can cost dearly. Customer ...
Views: 360(1 vote) - Why do customer support executives ask for feedback after the call? How important is that feedback? - by Submitted on Jul 18, 2019 from Dipayan SharmaMore often than not, customers are forthright about their feedback. Businesses can leverage the power of customer feedback to improve their services and make it more customer-centric. Customers feel appreciated when they are asked for their feedback. They get the feeling that their brand is keen ...
Views: 360(1 vote) - What are your best stories of customer service done right? - by Submitted on Jul 11, 2019 from Dipayan SharmaYou probably have in mind a company that stood out with its customer service by suggesting just a small add-on or upgrade instead of selling an entirely new product to you. Or are you, perhaps, reminded of that time when a company took you up on that feedback you provided and actually ...
Views: 355(1 vote) - How would you improve customer service at your company? - by Submitted on Apr 24, 2019 from Dipayan SharmaCustomer service is often overlooked in companies. However, it is the most important aspect of every business. When you run a business you need to serve your customers the way they want to be served. Bad customer service can increase customer churn. Bad customer service is bad for your business ...
Views: 353(1 vote) - What is the difference between call center and contact center? - by Submitted on May 30, 2019 from Dipayan SharmaCall centres and contact centres are utilized extensively by brands to extend excellent customer service to their customers. Although these terms are used interchangeably, they are not the same thing. Both are used for customer service and both provide phone support. Both use excellent ...
Views: 345(1 vote) - How important is real-time for providing social media customer service? - by Submitted on Sep 02, 2019 from Dipayan SharmaSocial media can be leveraged to increase brand awareness, listen to customers and market your products or services. Social media must be made a part of your customer service strategy. Customers are speaking about your brand right now through public posts or tweets. Unlike other channels of ...
Views: 342 - What are the tips and tricks to make a customer a repeat customer? - by Submitted on Jun 14, 2019 from Dipayan SharmaStudies show that it costs about 5 times more to bring in a new customer than it is to retain an existing customer. When you work on customer retention, you will see that your business also does well. That is, retaining existing customer ensures a higher ROI. This is because you have built trust ...
Views: 341 - Everyone hates calling customer care numbers that lead to call centers. What is the best solution to this problem? - by Submitted on Apr 30, 2019 from Dipayan SharmaMore often than not, customers are left wanting for good customer service. The reasons for this are many. Here’s a take on some of the pet gripes we have as customers: Wait time agony: “Please continue to hold, your call is important to us”. Sounds familiar? Well, most of us have been put on ...
Views: 338(1 vote) - What are the parameters required for world class customer support? - by Submitted on Jun 18, 2019 from Dipayan SharmaWorld-class customer support is all about providing good customer service. And it isn’t something that can be described through a single aspect. Good customer service, or even, excellent customer service, means different things to different people. In general, most customers want service ...
Views: 329(1 vote)