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On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- SOCIAL CUSTOMER SUPPORT BLUNDERS YOU NEED TO STOP MAKING RIGHT AWAY! - by Submitted on Oct 27, 2017 from Surabhi JoshiThey say- Be there where your customers are! And ever since the advent of social media, platforms such as Facebook, Pinterest, Twitter, LinkedIn etc. are the best places where the customers love to spend a lot of their time. As a result, the businesses that realize the importance of customer ...
Views: 500 - LEAD GENERATION STRATEGIES: PART I - by Submitted on Jan 03, 2019 from Surabhi JoshiWondering what “Lead generation” actually means? Well, in the simplest language, lead generation is the most important aspect of marketing which means initiation of consumer interest or inquiry into products or services of a business. It involves direct response advertising and ...
Views: 499 - USER EXPERIENCE WITH LIVE CHAT - by Submitted on Sep 10, 2018 from Surabhi JoshiWith the advent in technology, the online customers are become more and more demanding with every passing day. This is why the e Commerce entrepreneurs are under the pressure of having awesome websites that appear more appealing and captivating for modern day customers. Despite the website ...
Views: 499 - LIVE CHAT IS ALL ABOUT CUSTOMER SATISFACTION! - by Submitted on Oct 16, 2018 from Surabhi JoshiLive chat is all about customer service and customer service means the connection counterfeited between the support agent and his customer. As the business scales, there are two basic customer support principles which you must keep into account. The first is, always try to be there where your ...
Views: 498 - THE ART OF STANDING OUT FROM THE CROWD THAT EVERY BUSINESS SHOULD MASTER! - by Submitted on Nov 30, 2017 from Surabhi JoshiIn today’s competitive era, every business, no matter big or small, should employ strategies to make the most out of the lucrative market. Businesses should strive hard to stand out and beat not just the ones in their industry, but all the others, that are calling on their prospects and ...
Views: 498 - BEST STRATEGIES TO USE TWITTER FOR GROWING YOUR BUSINESS - by Submitted on Jan 07, 2020 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags related to your ...
Views: 497 - CLEVER HACKS TO BOOST THE AVERAGE ORDER VALUE FOR YOUR BUSINESS IN A JIFFY! - by Submitted on Apr 23, 2018 from Surabhi JoshiDoes your online store seem to be plateauing? Has your revenue begun to look the same every month? Have all your efforts to outwit Google and crack its ever-changing search algorithm been rendered futile? Do you feel all the money that you used to drive traffic in an attempt to increase ...
Views: 496 - HOW LIVE CHAT SUPPORTS YOUR CUSTOMER? - by Submitted on Aug 02, 2018 from Surabhi JoshiThere is no need to be a marketing expert to know that a quality customer service plays a huge role in your business. The customer are the ones who spread a good word about you and also helps you to grow your customer base. The e commerce websites are adding live chat support in order to ...
Views: 496 - LIVE CHAT IS CONVENIENT FOR CUSTOMERS - by Submitted on Dec 24, 2018 from Surabhi JoshiThe most fascinating feature of the live chat program is to give instant replies to all the concerns and queries of your visitors, potential prospects and the customers. Infact according to the Forrester Research study, 44% of the customers stated that getting a question answered by a real live ...
Views: 496 - HERE’S HOW LIVE CHAT AMAZINGLY SKYROCKETS ALL YOUR MARKETING ENDEAVOURS! - by Submitted on Oct 04, 2017 from Surabhi JoshiLive chat is more than a support on your business website. It’s more than a digital equivalent of your physical shop assistant. So far, you’ve heard that a live chat assistance helps in customer query resolution, boosted sales and profits, customer retention and stuff. Well! that’s not ...
Views: 495 - FOR ROUND-THE-CLOCK SALES, OFFER ROUND-THE-CLOCK SERVICE - by Submitted on Jul 20, 2018 from Surabhi JoshiThese days, every second matters and you can’t afford to serve your customers for a just a few hours in a day and take an off on Saturdays, Sundays and national holidays. Why? Because, before visiting your website, your customers neither look at the calendar nor at their watch. You need to serve ...
Views: 494 - LIVE CHAT FOR AUTOMOTIVE BUSINESS: THE BENEFITS YOU ARE MISSING OUT ON! - by Submitted on Oct 03, 2017 from Surabhi JoshiBeing a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service? NO? Well! In that case, you are missing out on a number of prospects, sales and business growth opportunities. If ...
Views: 494 - LIVE CHAT IS THERE 24/7 - by Submitted on Jul 28, 2018 from Surabhi JoshiLive chat is the ultimate customer support which is there at your website 24*7 to land your customers with an ultimate experience. With live chat your customers will be able to get in touch with you whenever they find themselves in a fix. It is also seen that this basically happens at odd ...
Views: 494 - CRM: LET’S GET TO KNOW THE SOFTWARE RESPONSIBLE FOR A BUSINESS’S SUCCESS - by Submitted on Dec 01, 2017 from Surabhi JoshiCRM stands for customer relationship management. The term refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Its sole aim is to improve business relationships with customers, assist in ...
Views: 493 - HERE’S HOW YOU CAN COLLECT MORE CUSTOMER FEEDBACK AND SERVE BETTER - by Submitted on Apr 18, 2018 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All ...
Views: 493 - TRAINING YOUR LIVE CHAT AGENTS: ESSENTIALS ELEMENTS OF THE TRAINING PROCESS - by Submitted on Jun 02, 2018 from Surabhi JoshiWhat if I ask you how’ll you train your live chat agents? Your response would probably include statements like: Make them familiar with the live chat platform they’ll be working on. Educate them about the products and services that your business deals in. Provide them an access to all ...
Views: 493 - How Live Chat Helps In Education Business? - by Submitted on Jul 04, 2018 from Surabhi JoshiMany educational academies around the globe are realizing the need for the provision of adequate online support service for their students. For instance, some institutes have gone a step further and have added Live Chat support on to their websites since they can get instant answers to their ...
Views: 492 - LISTEN WHEN YOUR CUSTOMERS NEED YOU WITH LIVE CHAT - by Submitted on Dec 05, 2018 from Surabhi JoshiThe companies have developed channel and product-specific support models which are competing for supremacy. But in the eyes of the customer you are still a single organization. There are 60% of the customers who are interacting through different channels irrespective of time, place device or ...
Views: 492 - THAT’S HOW YOU MANAGE CUSTOMER EXPECTATIONS LIKE A PRO! - by Submitted on Jul 13, 2017 from Surabhi JoshiYou won’t ever have a magic wand that can make your customers happy. Customer satisfaction requires dedicated efforts and a few smart tactics. Yes! Tactics to meet, in fact, exceed customer expectations so that they love your business. Read on to know the best of those strategies: Know what ...
Views: 492 - WANT TO TAKE YOUR CUSTOMER SERVICE PERFORMANCE TO A HIGHER LEVEL? READ ON - by Submitted on Feb 03, 2018 from Surabhi JoshiIt won’t be wrong to say that customer service is one of the most crucial factors responsible for a business’s success. That’s the reason almost all companies try to improve their customer service performance by employing the best strategies. Also, a highly productive support team will be ...
Views: 492 - TIPS TO REDUCE AFTER CALL WORK TIME: I - by Submitted on Sep 24, 2019 from Surabhi JoshiAfter call work time is a term used to describe the time taken by an agent to complete any transactions or work for a customer after the call has ended. This is considered as an important bit of time in a contact center once a call has ended when the advisor can update the system with the ...
Views: 491 - LIVE CHAT CAN ENCOURAGE BUYER CONFIDENCE - by Submitted on Oct 31, 2018 from Surabhi JoshiLive chat is there at your website to make all the relevant information available to you which can help you to make a solid buying decision. Live chat can make a difference between the journey from the important button “Place Order” button or simply abandoning the cart. With the right live ...
Views: 490 - TIPS FOR GROWING YOUR PERSONAL BRAND: I - by Submitted on Jul 18, 2019 from Surabhi JoshiBuilding and growing your personal brand requires a lot of hard work and dedication. a strong personal brand is a valuable asset to every entrepreneur. Although brands and businesses might be built around ideas, they’re still ultimately represented by people. 1. Research: This should be ...
Views: 490 - 4 OF THE BEST GAMIFICATION SOFTWARE FOR YOUR BUSINESS - by Submitted on Jan 20, 2020 from Surabhi Joshi‘Gamification software’ refers to any tool or platform used for applying game mechanics to non-game contexts so as to increase engagement and successful end-results. In the case of businesses, these platforms are mostly used for customer loyalty, employee engagement, and performance management. ...
Views: 489 - LIVE CHAT PREVENTS UNNECESSARY COSTS - by Submitted on Sep 13, 2018 from Surabhi JoshiCustomers today are having fast paced lives and they are making an incredible presence online. In fact online shopping has become an integral part of their lives. Hence if you are having an online business, differentiating your business with excellent customer support is something that would ...
Views: 488 - NEGATIVE CUSTOMER REVIEWS: KNOW HOW YOU CAN HANDLE THEM EFFICIENTLY! - by Submitted on Sep 16, 2017 from Surabhi JoshiWhen you own a business, you have people talking about it. Just like you may have lot of appreciation, you may also get numerous negative customer reviews. Where positive social proofs may make your business while the negative reviews may just wreck havoc! However, you need not panic when you ...
Views: 488 - A COMPLETE GUIDE TO CALL CENTER ANALYTICS: II - by Submitted on Nov 06, 2019 from Surabhi Joshi1. IVR analytics IVR analytics is a highly effective end-to-end call assessment solution that is a part of customer experience strategy. As a matter of fact, the customers who are greeted by linear thinking IVR systems instead of human voices already assume that their self-service experience ...
Views: 487 - HOW TO INCREASE CUSTOMER LIFETIME VALUE : PART I - by Submitted on Jan 21, 2019 from Surabhi JoshiIncreasing your company’s customer lifetime value means: i) increasing customer loyalty ii) general profitability iii) marketing allowance In order to increase customer lifetime value: 1. Always strive for making your product better: When you want to build your business on loyal ...
Views: 487 - HOW TO LEVERAGE PPC FOR LEAD GENERATION: I - by Submitted on Feb 04, 2019 from Surabhi JoshiPay-per-click marketing refers to the way of using search engine advertising to generate clicks to your website, rather than earning those clicks organically. The basic idea is, every time your ad is clicked, sending a visitor to your website, you pay the search engine a pre-decided fee.When ...
Views: 487 - THAT’S HOW MULTI CHANNEL MARKETING BENEFITS YOUR BUSINESS - by Submitted on Jun 15, 2018 from Surabhi JoshiMultichannel marketing refers to the process of blending distribution and promotional channels for the purpose of marketing. Distribution channels involved in this type of marketing may range from a retail storefront to a website. An effective multichannel marketing is supported by good supply ...
Views: 487 - TIPS TO REDUCE AFTER CALL WORK TIME: II - by Submitted on Sep 25, 2019 from Surabhi Joshi1. Use repetitive calls as an advantage for wrap time: Repetitive calls can be advantageous for work time. Consider making a process document of common best practice call text paragraphs. These call text paragraphs can further be classified into the types of calls your agents receive. This ...
Views: 486 - COMMON TYPES OF CUSTOMERS YOU’LL COME ACROSS AS A SUPPORT AGENT - by Submitted on Jun 23, 2018 from Surabhi JoshiWorking at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. You are supposed to handle customer inquiries as politely as possible, irrespective of your mood. Read on to know the various types of customers encountered at a ...
Views: 485 - CREATE VIRTUAL DEPARTMENT WITH LIVE CHAT! - by Submitted on Dec 13, 2018 from Surabhi JoshiThere are many departments where paper work can be reduced to the minimum and consequently, the workforce can be reduced and shifted online, and people can be motivated to visit the website rather than visiting the physical office. This is possible by including more efficient tools like live ...
Views: 485 - CUSTOMER RETENTION: PROVEN STRATEGIES TO GROW A LOYAL CUSTOMER BASE - by Submitted on Feb 07, 2020 from Surabhi JoshiBusinesses that are aware of the power of customer retention, leverage it and make efforts to keep their customers satisfied. As a matter of fact, word of mouth is the strongest marketing tool these days and the main source of WOM marketing are your present customers. When your customers are ...
Views: 485 - GET YOUR SALES INCREASED WITH LIVE CHAT - by Submitted on Aug 16, 2018 from Surabhi JoshiIf you are running a business and have a website, then you must be planning to offer customer support also. Well the best option for having customer support on line is live chat. This support comes with many benefits. You will experience hike in sales and conversions for your business and ...
Views: 485 - LIVE CHAT SAVES MONEY - by Submitted on Nov 15, 2018 from Surabhi JoshiLive chat provides instant solutions to all their customer and visitor queries very much at the website. The companies that are using live chat have seen overall reduction in cost of serving the customers. Solutions like live chat are easy to implement and a lot more cost effective than ...
Views: 485 - UNRIVALLED TIPS TO CREATE AN IMPECCABLE CUSTOMER EXPERIENCE! - by Submitted on May 22, 2018 from Surabhi JoshiCultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience ...
Views: 485 - A SECRET TO SUCCESSFUL LIVE CHAT SUPPORT : QUALITY ASSURANCE - by Submitted on Oct 08, 2018 from Surabhi JoshiNow if you are on a eCommerce website and you have a problem while at check out, you do panic, thinking to yourself, “What would I do, if the business hours passed and I do not have any one to help me to finish my order?” Well, it’s the time to chill! You may be noticing a small box, with a ...
Views: 484 - DELIGHT YOUR CUSTOMERS WITH A HIGHLY EFFICIENT AUTOMATED SERVICE - by Submitted on Jan 06, 2020 from Surabhi JoshiEvery business strives to provide an exceptional service to its customers. Organizations today, go above and beyond and come up with the best solutions so as to boost customer satisfaction levels. Customer service automation is also one of those solutions. When used appropriately, an ...
Views: 484 - EXCEPTIONAL CUSTOMER SERVICE: HERE’S HOW YOU CAN GO THAT EXTRA MILE! - by Submitted on Sep 15, 2017 from Surabhi JoshiWhat’s an exceptional customer service? It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers. In other words, ...
Views: 484 - HOW TO USE LIVE CHAT EFFECTIVELY? - by Submitted on Aug 25, 2018 from Surabhi JoshiLive chat is all about lead generation, increase conversions and customers service. It is a myth that live chat can only be utilized as a support tool, however the fact is that live chat is very effective in generating leads and increasing conversions. The main concept of live chat is just ...
Views: 484 - LET YOUR CUSTOMER SUPPORT AGENTS KNOW THEY’RE REALLY APPRECIATED - by Submitted on Jan 02, 2020 from Surabhi Joshi“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them. They would love to ...
Views: 484 - Live Chat – Improved Customer Service And Loyalty - by Submitted on Mar 12, 2020 from Surabhi JoshiYou really do not need a master’s degree in marketing to realize the impact of quality customer service and its essence to the long-term success of your business. In fact your existing customers are to become your most vocal advocates and also help to grow your customer base on the behalf of ...
Views: 484 - THINGS YOU SHOULD STRICTLY AVOID DURING A PROACTIVE LIVE CHAT - by Submitted on Apr 27, 2018 from Surabhi JoshiAs a matter of fact, not all the website visitors like to engage. They rather like to be engaged. That’s what a proactive chat steps in. These chat invitations facilitate customer engagement so that you do not miss out on any opportunity of conversion. However, proactive chat can be beneficial ...
Views: 484 - LIVE CHAT – THE MOST POPULAR CUSTOMER SUPPORT - by Submitted on Aug 07, 2018 from Surabhi JoshiLive chat is the most popular customer service support currently. You don’t have to be a marketing expert to know that quality customer service plays enormously in enhancing your business reputation and sales too. Hit the iron when it is hot. Similarly getting in touch with your customers at the ...
Views: 483 - STRIVING HARD TO WIN BACK AN UNHAPPY CUSTOMER? READ ON! - by Submitted on Apr 06, 2018 from Surabhi JoshiBusinesses these days, are very well aware of the importance of customer satisfaction and its impact on their success. Business owners are ready to go above and beyond to make their customers happy. But there are times when things do not go as planned. Some customer relationships might get ...
Views: 483 - BENEFITS OF PROACTIVE LIVE CHAT SERVICE - by Submitted on Sep 24, 2018 from Surabhi JoshiCustomers who are their your website for the very first time are their basically looking for some information. Here it becomes necessary to take the initiative and communicate with them by having meaningful interactions with proactive chat. With proactive chat you get the opportunity to ...
Views: 482 - CUSTOMER CENTRICITY: KNOW ALL THAT IT DOES FOR YOUR BUSINESS AND CUSTOMERS - by Submitted on Nov 03, 2017 from Surabhi JoshiCustomer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason ...
Views: 482 - ENHANCE YOUR ON LINE SHOPPING EXPERIENCE WITH LIVE CHAT - by Submitted on Jul 25, 2018 from Surabhi JoshiThe consumer expectations of customer service have reached heights. Providing customer support via phone and email have become the default standards however if you want to differentiate your business you have to improve the customer experience as well as it is important to give support to your ...
Views: 482 - LEAD GENERATION STRATEGIES: PART II - by Submitted on Jan 04, 2019 from Surabhi Joshi1. Special events and promotion: Events are a very powerful way of boosting your lead generation efforts and offering prospects a chance to be educated about the benefits and results of your products. Make doing business with you a memorable experience for the people. The more enjoyable, ...
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