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On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- GOING THAT EXTRA MILE FOR YOUR CUSTOMERS WITH A LIVE CHAT SERVICE - by Submitted on Jan 17, 2018 from Surabhi JoshiAs an online business, you realize the importance of an exceptional customer experience. You strive to leverage the omnichannel customer service. You offer an unrivaled customer support using a mobile-optimized website, social media, live chat, messaging apps and so on! Oh, did I just say ...
Views: 532 - HERE’S ALL THAT YOUR ANGRY CUSTOMERS WANT YOUR BUSINESS TO LEARN! - by Submitted on Dec 13, 2017 from Surabhi JoshiWhat’s the first thing you do when an angry customer reaches out to your business? Empathize and leave no stone unturned unless you get the perfect remedy for the situation. Isn’t it? Well, what if I say, it isn’t over with your customer support team resolving the issue! Wondering ...
Views: 532 - HOW TO GATHER MORE CUSTOMER FEEDBACK AND SERVE YOUR CUSTOMERS IN A BETTER WAY - by Submitted on May 09, 2018 from Surabhi JoshiMeeting or exceeding customer expectations is possible only if you know what exactly your customers want. Knowing their pain points helps improve the service quality and boost customer satisfaction. A customer feedback survey is the best way of knowing about customers preferences, likes, ...
Views: 532 - CHATBOT TRAITS: ALL THAT A BOT NEEDS TO PROVIDE AN EXCEPTIONAL SUPPORT - by Submitted on Dec 07, 2017 from Surabhi JoshiArtificial intelligence (AI) has taken the entire world by storm. It has entirely transformed the digital era. All the digital channels being used by the various industries are being redefined by the use of AI specifically with the most amazing invention- chatbot. Today, chatbots are ...
Views: 531 - LIVE CHAT INCREASES WEB SITE REVENUES - by Submitted on Oct 09, 2018 from Surabhi JoshiWhen you have live chat at your website, it simply delights your customers as the service response time decreases and there is an increase in customer satisfaction. Still there are majority of companies who do not use their website to its full potential in providing information to the ...
Views: 531 - The Advantages Of Having A Live Chat Service - by Submitted on Mar 07, 2020 from Surabhi JoshiWhen you are planning for giving your customer the best service possible, then you should be sure that you are providing them with the best services that are going to improve their experience at your site. The ultimate way to make your customers happy and willing to do business with you again is ...
Views: 531 - All That The Customers Want Your E-commerce Store To Have! - by Submitted on Dec 15, 2017 from Surabhi JoshiE-commerce is all the rage today. Anyone with products to sell is setting themselves up online. The reason? Businesses today don’t just want to sell, they want to gain an exposure, they want to reach out far and wide! As a result, the online competition is growing more intense. Now ...
Views: 530 - All you need to know about sales promotion - by Submitted on Mar 20, 2020 from Surabhi Joshi“Sales promotion” refers to those marketing activities that stimulate consumer shows and expositions. It may be further defined as a vital bridge or a connecting link between personal selling and advertising. Sales promotion Sales promotion In most cases, sales promotions come in the form ...
Views: 530 - CUSTOMER SERVICE TOOLS THAT YOU CAN’T AFFORD TO NEGLECT IN 2018 - by Submitted on Jan 10, 2018 from Surabhi JoshiRealizing the importance of an exceptional customer experience, every business strives hard to provide one. But do all of them succeed in doing what that? Well, not really! The reason? They probably neglect one of the most important aspects of the customer experience improvement ...
Views: 530 - GREAT SERVICE, SOONER RATHER THAN LATER, MAKES A WEBSITE SUCCESSFUL - by Submitted on Feb 17, 2018 from Surabhi JoshiYou can call your website as long as it manages to convert most of its visitors into customers. The former will opt for a product that your website intends to sell if and only if they are convinced that it is the best in the market. Round-the-clock presence of real human beings on your website ...
Views: 530 - HOW TO CAPTURE BUSINESS LEADS THROUGH LIVE CHAT - by Submitted on Jul 22, 2017 from Surabhi JoshiApart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window. Read on to know ...
Views: 530 - Security With Live Chat - by Submitted on Jul 09, 2018 from Surabhi JoshiSheltered your data with Live Chat. Every association with Live Chat is encrypted. Regardless if it’s the agent logging in or a visitor initiating a chat, the traded information is always secure. As an administrator, you can utilize various security settings to protect your operations. Double ...
Views: 530 - LIVE CHAT FOR BUILDING RELATIONSHIP WITH CUSTOMERS - by Submitted on Jul 10, 2018 from Surabhi Joshi“Communication – the human connection – is the key to personal and career success.”- Paul J. Meyer Personally and professionally, communication is a powerful medium that can dictate success or failure. Companies know that customer relationship is vital and these relationships can be easily ...
Views: 528 - TOP STRATEGIES FOR AN EFFECTIVE CUSTOMER CHURN REDUCTION - by Submitted on Jun 18, 2018 from Surabhi JoshiNo business wants to witness customer churn. In other words, every business fears losing its customers but some customers are past saving. These are the ones who’ve made their decision and are about to leave soon. Now all you can do is prevent more of customers from following the suit. How can ...
Views: 528 - ACD AND ITS INTEGRATION WITH IVR TECHNOLOGY - by Submitted on Aug 22, 2019 from Surabhi JoshiAs discussed earlier, IVR is a technology that allows users to obtain information from a phone system without the assistance of an operator. On the other hand, ACD technology automatically routes calls to phone agents based upon organizational rules. ACD stands for automatic call distributor ...
Views: 527 - LIVE CHAT MARKS RETURN CUSTOMERS! - by Submitted on Dec 01, 2018 from Surabhi JoshiHave you ever given a thought of adding live chat at your website? Despite providing instant and painless customer service, live chat service can do a lot more for your business. When used in the right way, it can hike conversions at your site, the number of returning visitors and thus ...
Views: 527 - THE LESSER KNOWN USES OF CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE - by Submitted on Jan 21, 2020 from Surabhi JoshiCRM is very well known to help businesses manage processes such as lead tracking, customer support, customer data management, automating sales, simplifying sales processes and a lot more. This is not it, there’s a lot more to customer relationship management. CRM software help businesses in a ...
Views: 527 - HERE’S HOW CHATBOTS RAMP UP THE EFFECTIVENESS OF YOUR MARKETING EFFORTS - by Submitted on Oct 31, 2017 from Surabhi JoshiCreating chatbots for a business is an insanely growing trend that we’ve seen lately. The hottest trend at the present moment is sure to be in the game for long. These sophisticated beauties help you automate a lot of your business processes. They further help increase the efficiency of the ...
Views: 526 - LET’S TALK ABOUT THE IMPACT OF DEMOGRAPHICS ON A LIVE CHAT SERVICE - by Submitted on Nov 08, 2017 from Surabhi JoshiA business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high! Online live chat is undoubtedly an unrivaled customer support channel for ...
Views: 526 - TRAITS OF AN EFFICIENT LIVE CHAT AGENT - by Submitted on Jul 15, 2017 from Surabhi JoshiLive chat agents are an inevitable part of the customer support section of a business. Like the other support agents, they too are responsible for representing a business in front of the people. The quality of the service they provide decides how people perceive a business and the quality ...
Views: 525 - BEST LIVE CHAT PRACTICES TO WOO YOUR CUSTOMERS - by Submitted on May 11, 2018 from Surabhi JoshiMore and more businesses today are installing live chat services so as to enhance the quality of their customer service and boost their profits. But are all of them able to enjoy all the benefits that the service claims to provide? The answer is- NO! In fact, many of them are not even able to ...
Views: 524 - LESSER KNOWN LIVE CHAT SUPPORT MYTHS THAT NEED TO VANISH ASAP! - by Submitted on Feb 22, 2018 from Surabhi JoshiIn a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who are reluctant to use the impeccable support tool for their business. The reason? A serious of questions that they keep repeating over ...
Views: 524 - THE BEST STRATEGIES TO USE TWITTER FOR YOUR BUSINESS - by Submitted on Jun 05, 2018 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags: Hashtags are used ...
Views: 524 - WHAT IS AGENT OCCUPANCY IN A CALL CENTER? - by Submitted on Nov 25, 2019 from Surabhi JoshiAgent occupancy refers to the percentage of time that call agents spend handling incoming calls against the available or idle time, which is determined by dividing workload hours by staff hours. It is a statistic used in calculating the productivity of a call center. When agent occupancy is the ...
Views: 524 - HERE’S HOW AI BENEFITS YOUR LEAD GENERATION EFFORTS - by Submitted on Jun 04, 2018 from Surabhi JoshiLead generation is a necessity in the business domain and with the advent of artificial intelligence, it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging ...
Views: 523 - SMS CUSTOMER SUPPORT BLUNDERS SMALL BUSINESSES NEED TO AVOID ASAP! - by Submitted on Sep 07, 2017 from Surabhi JoshiWhy SMS customer support? That’s just a tiny question with various answers! SMS customer support because: It offers a personalized support. It is affordable. Text messages have the highest open rate. SMS customer service is unaffected by the device type and the network. In order to ...
Views: 523 - TOP FACTORS THAT MAY BE RESTRICTING THE SALES GROWTH OF YOUR BUSINESS - by Submitted on Dec 08, 2017 from Surabhi JoshiBuilding a scalable, repeatable and predictable business that always has a favorable sales growth pattern is not an easy task. Almost every business is affected by a number of issues that hinder its growth! Even if you have a promising solution in a lucrative market and have the resources ...
Views: 523 - 4 COMMON TYPES OF CUSTOMERS FOUND AT A SUPPORT CENTER - by Submitted on Jan 27, 2020 from Surabhi JoshiWorking at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. You are supposed to handle customer inquiries as politely as possible, irrespective of your mood. Read on to know the various types of customers encountered at a ...
Views: 522 - Online Shopping: 4 Reasons Customers Are Totally In Love With It - by Submitted on Feb 17, 2020 from Surabhi JoshiBusy life or shortage of time or just a slothful mood, there are countless reasons for people avoiding purchasing offline these days. With just about everything being available online and a few clicks away, customers today, prefer online shopping. E-commerce has gained immense popularity over a ...
Views: 522 - ADVANTAGES OF HAVING BLENDED AGENTS - by Submitted on Oct 11, 2019 from Surabhi JoshiIn the context of a call center, the term blended agents refers to the agents who manage both incoming and outgoing calls and applications as needed. Need is determined by contact center traffic levels. The blended agents in any call center are trained to handle both incoming and outgoing calls. ...
Views: 521 - CUSTOMER SERVICE: HERE’S HOW YOU CAN ENHANCE IT USING TEXT MESSAGES - by Submitted on Feb 05, 2020 from Surabhi JoshiAs a matter of fact, SMS service is the most preferred channel for businesses as it is affordable, convenient and efficacious. It is capable of delivering fast service and provides high customer satisfaction rates. It acts as a real-time savior for the support agents at any company. When used ...
Views: 521 - LIVE CHAT : A NEW WAY FOR CUSTOMER INTERACTION! - by Submitted on Oct 25, 2018 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 521 - ULTIMATE GROWTH HACKS THAT’LL PROFIT YOUR BUSINESS LIKE NEVER BEFORE! - by Submitted on Oct 06, 2017 from Surabhi JoshiIn the simplest language, growth hacks are certain conventional and unconventional marketing experiments that lead to the growth of a business. Here are the best ones that you can leverage to make your business shine. Keep abreast with the latest trends: Being aware of what’s going on ...
Views: 521 - Live Chat Saves Billions! - by Submitted on Mar 11, 2020 from Surabhi JoshiAdding live chat at your website is a real blessing for your business and you can say that it is not only useful in the times of financial crisis, but there are many other benefits which are apparent in a bigger form at difficult moments like budget cutbacks and financial severity. Live chat ...
Views: 520 - FACEBOOK LEAD GENERATION: THE BEST WAYS TO MAKE THE MOST OUT OF IT - by Submitted on Feb 19, 2018 from Surabhi JoshiFacebook is a great place to be individually or as a business! When you take your business online especially Facebook, you get vast opportunities to boost its success. When it comes to lead generation, Facebook has a treasure of options to garner the best quality leads. Here are the top ways to ...
Views: 519 - HOW AN EFFECTIVE AUTOMATED CUSTOMER SERVICE BENEFITS YOUR ORGANIZATION - by Submitted on Jan 04, 2020 from Surabhi JoshiAn automated customer service refers to any customer engagement occurring through automated means, without the assistance of live agents. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. ...
Views: 519 - Why You Should Have Live Chat For Your Business? - by Submitted on Mar 13, 2020 from Surabhi JoshiLive chat provides the ultimate and exceptional support for the visitors at your website. It is there to provide instant replies to all the concerns and queries of your visitors and customers. Despite giving the ultimate customer support, there are other perks also, to enjoy with live ...
Views: 519 - KEEP YOUR BUSINESS AFRESH IN PEOPLES’ MIND DURING OFF SEASONS! - by Submitted on Aug 09, 2017 from Surabhi JoshiFor the businesses all over the world, there’s a pattern that depicts the highest and the lowest profits. Wisdom lies in figuring out how your business changes with each season. This is mandatory and can be applied to the existing marketing strategy so as to grow the whole year round. Deploying ...
Views: 518 - A COMPLETE GUIDE TO CALL CENTER ANALYTICS: I - by Submitted on Nov 05, 2019 from Surabhi JoshiIn order to measure the performance of a call center’s customer service representatives individually and as a whole, call center analytics is used. Also, this is used to gauge a call center’s overall approach to customer relationship management (CRM) in a quick and responsive manner. Call center ...
Views: 517 - HERE’S ALL THAT AN EFFECTIVE LIVE CHAT SOFTWARE SHOULD CONSIST OF - by Submitted on Nov 10, 2017 from Surabhi JoshiBusinesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. ...
Views: 517 - BOOST TRAVEL BUSINESS WITH LIVE CHAT - by Submitted on Jul 11, 2018 from Surabhi JoshiThe development of discount travel agencies and automated ticketing websites over a couple of years have drastically increased the competition in the travel industry. Live chat is the website tool that lifts your travel agency above the competition with live sales and exceptional customer ...
Views: 516 - IMPORTANCE OF FIRST CALL RESOLUTION - by Submitted on Sep 05, 2019 from Surabhi JoshiBy now, you are familiar with first call resolution and elements it consists of. FCR is a highly efficient method of improving chat centers’ efficiency. It is a fact that large number of organizations have heard about first call resolution but only a handful of them truly understands its ...
Views: 516 - IMPORTANT LIVE CHAT FEATURE - by Submitted on Aug 08, 2018 from Surabhi JoshiGiving excellent customer service is the best way for small business to compete with large players in the market. Live chat is the perfect tool giving small businesses a way to provide the personal and human touch on line. Live chat is most entertained when the customer has filled their on ...
Views: 516 - TIPS TO REDUCE CALL CENTER SHRINKAGE: I - by Submitted on Oct 25, 2019 from Surabhi JoshiCall center shrinkage can be quite jeopardizing. So, the call center managers should consider taking measures to minimize it. Here, we have mentioned some tips that would help with the same: 1. Consider tracking the negotiable categories of shrinkage: The non-negotiable category of call ...
Views: 516 - TOP 5 EMAIL MARKETING SOFTWARE FOR YOUR BUSINESS - by Submitted on Jan 14, 2020 from Surabhi JoshiIn our previous article, we made you familiar with the benefits of email marketing. Now, let’s have a look at the best email marketing services available, so as to help you choose the right one for your business: MailChimp: This is a powerful email marketing tool that integrates with ...
Views: 516 - HOW TO WRITE AN EFFECTIVE CUSTOMER SERVICE EMAIL - by Submitted on Jan 17, 2020 from Surabhi JoshiMost of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer service and hence the customer satisfaction level and hence inflate your business’s profits. Read on to know ...
Views: 515 - CUSTOMER LOYALTY PROGRAM: TOP 6 TIPS TO MAKE IT A HUGE SUCCESS - by Submitted on Feb 04, 2020 from Surabhi JoshiA customer loyalty program is all about employing strategies for customer appreciation, encouragement so as to accomplish customer retention. It may vary from an advanced access to new products to free merchandise. Companies leverage loyalty program to strengthen their relationships with their ...
Views: 514 - HERE’S ALL THAT AN EFFECTIVE LEAD MAGNET CAN DO FOR YOUR BUSINESS - by Submitted on Nov 23, 2017 from Surabhi JoshiA lead magnet is an incentive in the form of free e-books, webinars, whitepapers etc. given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for their email address, or other contact information. A ...
Views: 514 - HERE’S WHY YOU SHOULD BE USING LIVE CHAT ON YOUR LANDING PAGES - by Submitted on Apr 28, 2018 from Surabhi JoshiEver considered adding live chat support on your landing pages? Let’s first get a clear idea of the landing pages. Landing pages, according to the digital marketers, are crucial for inbound marketing. These pages are where a business wants its target audience to land, irrespective of how ...
Views: 513 - THAT’S HOW BANKING SECTOR LEVERAGES THE POWER OF LIVE CHAT TODAY! - by Submitted on Feb 01, 2018 from Surabhi JoshiToday, live chat is much more than just a customer support tool for the companies around the globe. It is a way of getting all creative and decked up to take customer experience to an entirely new level. Specifically talking about the banking sector, the customers show an increasing ...
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