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Articles from Surabhi Joshi | Selfgrowth.com
- CUSTOMER CONVENIENCE AND SATISFACTION : LIVE CHAT - by Submitted on Nov 22, 2018 from Surabhi JoshiIn the competitive scenario, the customers expectations have reached heights. The companies, nowadays are incorporating live chat support at their websites. With live chat, the clients can directly communicate with your company and cater to their concerns. Despite customer support, there are ...
Views: 554 - HOW TO ENABLE A SMALL TEAM TO RESPOND FASTER TO CUSTOMERS - by Submitted on May 05, 2017 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer service teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 554 - CHATBOTS AND THE BIGGEST MYTHS HINDERING THEIR SUCCESS - by Submitted on Oct 25, 2017 from Surabhi JoshiThe digital technology has grown bigger and bigger over all these years and it still continues doing the same. One of the latest and the hottest trends in this field is that of chatbots and AI. Almost all of us have come across a number of articles about chatbots and the advancements they ...
Views: 553 - LEAD QUALIFICATION: THE ULTIMATE GUIDE TO QUALIFY YOUR LEADS SUCCESSFULLY! - by Submitted on Nov 22, 2017 from Surabhi JoshiIn order to qualify a lead, you need to create a simple, one-page document that lists all the crucial questions you want to ask or the information you want to elicit. But first, you need to indulge in a deep. Lead qualification requires you to follow a systematic approach so as to provide the ...
Views: 553 - RULES ON HOW TO END YOUR LIVE CHAT SESSION - by Submitted on Jun 29, 2018 from Surabhi JoshiLast moments can shade an entire memory. Customers generally want to feel protected in their purchases, and that becomes simple when a sales associate makes you feel appreciated. It’s a lesson for all live chat support agents which they need to learn is how you end a chat truly matters. Here are ...
Views: 553 - EVER WONDERED WHY CUSTOMERS PREFER LIVE CHAT OVER ANY OTHER SUPPORT? - by Submitted on Dec 04, 2017 from Surabhi JoshiToday, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels. Now, the question is – Why do customers prefer online chat services over email and phone? Well, in order to find an ...
Views: 552 - MAKE SURE YOU ARE CREATING BUYER PERSONAS THE RIGHT WAY! - by Submitted on May 18, 2018 from Surabhi JoshiThe way customers buy is no more the same. Customers today are smarter than ever. It’s imperative that businesses keep abreast with customers’ interests and buying methodologies. That’s what buyer personas help with. But wait! Is it that easy to create these personas? Not at all! In fact, ...
Views: 552 - AGENT QUALITIES RESPONSIBLE FOR A BUSINESS’S LIVE CHAT EXCELLENCE! - by Submitted on Feb 08, 2018 from Surabhi JoshiCustomers like live chat support but that doesn’t necessarily mean they’ll like your live chat agents too! The reason? Well, it takes a certain set of live chat agent qualities to make the customers happy. Read on to discover all that it takes to be an efficient live chat ...
Views: 551 - HERE’S WHY YOU NEED TO INSTALL A LIVE CHAT SOFTWARE ON YOUR BLOG - by Submitted on Jul 14, 2017 from Surabhi JoshiGoing above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer ...
Views: 551 - LIVE CHAT OFFERS IMMEDIATE SOLUTIONS - by Submitted on Sep 26, 2018 from Surabhi JoshiToday one of the main reason to implement a live chat program is the on demand nature of the web. Your potential customers or prospects are seldom going to make a all or draft an email to the company with their concern. This is because they just do not want their personal information to be ...
Views: 551 - HOW TO HIRE THE RIGHT LEAD GENERATION AGENCY FOR YOUR BUSINESS? - by Submitted on Feb 15, 2018 from Surabhi JoshiThere are times when a business’s marketing team is so much into some elements of the marketing campaign that the others are left out. Or there are instances when the team is about to launch a new product and needs more and more new leads. That’s the time when the team needs an assistance from a ...
Views: 549 - POOR SALES PERFORMANCE? MEET THE MAIN CULPRITS BEHIND THE MISHAP! - by Submitted on Dec 02, 2017 from Surabhi JoshiHas your business been experiencing a decline in sales recently? Have the customers been abandoning your business due lately? Has your overall revenue growth come to a screeching halt? What may be causing all these mishaps? Not quite sure? Read on to find out. Unrealistic ...
Views: 549 - HOW DOES 'DEMOGRAPHICS ' IMPACTS LIVE CHAT? - by Submitted on Aug 21, 2018 from Surabhi JoshiFrom a recent Software Advice survey on customer references and discussions with the company that offer live chat as a quality customer service channel, a lot of facts have been revealed. Key findings There are more than 56% of respondents who have used live chat at least once to get their ...
Views: 548 - Live Chat Saves Time! - by Submitted on Feb 24, 2020 from Surabhi JoshiIf you are an on line retailer or simply a customer service provider, you might be aware of the numerous benefits live chat has to offer. It includes real time assistance and reduced operational costs too! Live chat is very simple to get in function. It is easy an simple, you just need to ...
Views: 548 - 24/7 LIVE CHAT FOR INSURANCE SERVICES: A STUNNING CUSTOMER SERVICE MAKEOVER! - by Submitted on Sep 29, 2017 from Surabhi JoshiWhy live chat for insurance services? Well, it’s all about customer relationships when it comes to the insurance sector. As a matter of fact, it’s this relationship that brings more business and referrals. Do you know what’s the best way to develop this relationship? Yes! It’s a 24/7 ...
Views: 547 - EVER WONDERED WHAT MAKES YOUR CUSTOMERS FEEL VALUED? - by Submitted on May 14, 2018 from Surabhi JoshiA business can’t exist without customers. It’s imperative that each and every customer is nurtured through the smallest possible gestures. Businesses should strive to go above and beyond to deliver just that perfect blend of appreciation that makes its customers feel values. In this article, we ...
Views: 547 - KILLER TIPS TO QUICKLY GROW A QUALIFIED EMAIL MARKETING LIST FOR YOUR BUSINESS - by Submitted on Oct 26, 2017 from Surabhi JoshiEvery business on this planet wishes to generate leads and wants the list to build up over time. What most of them fail to understand is that not every lead is a beneficial one. This results in the businesses using wrong strategies to grow their email marketing list and wasting their time and ...
Views: 546 - WHAT’S THE SIGNIFICANCE OF AN EXCEPTIONAL CUSTOMER EXPERIENCE? - by Submitted on Nov 29, 2017 from Surabhi JoshiAccording to a research, a customer experience correlates highly to a willingness to consider for another purchase, willingness to recommend, and reluctance to switch to a different provider on a customer’s behalf. Therefore, for any business, an exceptional customer experience is crucial for ...
Views: 546 - THAT’S HOW YOU PUT UP A SUCCESSFUL CUSTOMER LOYALTY PROGRAM - by Submitted on Jan 30, 2018 from Surabhi JoshiIt’s a no-brainer that acquiring new customers is far more costly than retaining the existing ones. And the best way to do that- a successful customer loyalty program! As an online business, your objectives’ list may include boosted sales, happy customers, greater brand exposure, lowered ...
Views: 545 - LIVE CHAT IS FASTER, BETTER AND MUCH MORE EASIER - by Submitted on Oct 17, 2018 from Surabhi JoshiImagine there is loyal customer who faces a problem when moving towards the check out counter. The customer is having positive experience with your support team and hence she decides to call your hot line number to get some help. However to her dissatisfaction, she ends up being put on hold for ...
Views: 544 - Live Chat – The Exceptional Customer Service! - by Submitted on Feb 21, 2020 from Surabhi JoshiLive chat is all equipped with the amazing capability to provide exceptional customer service. The customers also report high level of satisfaction with live chat as compared to other customer support channels. It is a fact that happier customers are a lot more benefit to your business. It means ...
Views: 544 - HERE’S HOW A LIVE CHAT SUPPORT ACCELERATES YOUR BUSINESS REVENUES! - by Submitted on Nov 13, 2017 from Surabhi JoshiHow powerful is a live chat support? Let us explain it in the easiest way possible! Imagine you are in a store, intending to get an i-phone for yourself which you had been planning for months. Finally, you have gathered the courage for the big deal. You stand there, looking at it, boxing off ...
Views: 543 - SOME LESSER KNOWN TRAITS OF HIGHLY EFFICIENT LIVE CHAT AGENTS - by Submitted on May 16, 2018 from Surabhi JoshiWhat qualities do highly efficient live chat agents possess? Faster response time, multitasking, good writing skills, excellent command of grammar and stuff? Well! That’s what everybody knows! Today, we’ll tell you about the little-known traits of the most successful live chat agents. Ready? ...
Views: 543 - CLEVER TACTICS TO SKYROCKET WOM FOR YOUR BUSINESS! - by Submitted on Apr 09, 2018 from Surabhi JoshiWOM has been there since ages! No, seriously! People around the globe have been dependent on the recommendations of their friends, relatives, colleagues and so on for the purchase of a thing as small as a toothpaste. With time WOM has grown as an inevitable aspect of a business’s growth. ...
Views: 542 - SCALING CUSTOMER SUPPORT: SEE HOW IT’S DONE THE RIGHT WAY! - by Submitted on Sep 18, 2017 from Surabhi JoshiScaling customer support- why do you even need to? Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer ...
Views: 542 - TOP STRATEGIES TO USE SOCIAL MEDIA FOR CUSTOMER RETENTION - by Submitted on Apr 05, 2018 from Surabhi JoshiRunning a business, no matter what scale or size, no matter online or not, you must have always heard that it’s more important to retain the existing customers rather than acquiring new ones. The reason? Well, that’s because the return on that investment will probably be substantially ...
Views: 542 - KILLER WAYS TO DIMINISH THE CUSTOMER ACQUISITION COST FOR YOUR BUSINESS! - by Submitted on Feb 19, 2018 from Surabhi JoshiCustomer acquisition cost (CAC) refers to the cost associated with convincing a customer to buy a product/service. It includes the cost of the product and the cost incurred on research and marketing efforts as well. It holds a significant role in calculating the value of the customer to the ...
Views: 541 - LIVE CHAT HELPS THE CUSTOMERS WHEN THEY NEED IT - by Submitted on Dec 06, 2018 from Surabhi JoshiThe most important and adorable feature of live chat is that it is available when your customers need it the most. As we see today e commerce is growing steadily and there are many retailers who are seeing majority shift of sales occurring online rather than offline. The customers may need ...
Views: 541 - LEAD GENERATION MYTHS: HAVE YOU ALREADY FALLEN A PREY TO ANY OF THEM? - by Submitted on Sep 25, 2017 from Surabhi JoshiLead generation myths! Yes! they do prevail. In an attempt to make the most out of the lucrative market, businesses often tend to follow the age old practices that are said to be tried and tested in their niche. What they fail to understand is, the reality. Lead generation is one of the ...
Views: 540 - LIVE CHAT NEEDS LESS EMPLOYEE POWER - by Submitted on Nov 29, 2018 from Surabhi JoshiAre you giving a thought of adding live chat at your website? Depending on the nature of your business, a live chat service can do miraculous benefits to your business other than providing simple, quick and painless customer service. With live chat your business does not needs too many ...
Views: 540 - MULTILINGUAL LIVE CHAT SUPPORT: BRIDGING THE COMMUNICATION GAP LIKE A BOSS - by Submitted on Aug 29, 2017 from Surabhi JoshiSo you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below. According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This specially implies to the businesses ...
Views: 540 - THAT’S HOW CHATBOTS CAN HELP YOUR BUSINESS SUCCEED - by Submitted on Feb 03, 2020 from Surabhi JoshiChatbots, also known as bots or chatterbots are computer programs that conduct conversations via auditory or textual methods. Usage of this form of artificial intelligence in the business processes provides vast opportunities for a business to grow. Have a look at the benefits it can provide to ...
Views: 540 - FAQS: AN IMPORTANT ADDITION TO A COMPANY’S SELF SERVICE CUSTOMER SUPPORT - by Submitted on Nov 16, 2017 from Surabhi JoshiThe term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents ...
Views: 539 - MOBILE E-COMMERCE: ELEMENTS THAT YOU JUST CAN’T MISS OUT ON AT ANY COST! - by Submitted on Oct 07, 2017 from Surabhi JoshiThere was a time when e-commerce boomed into our lives and transformed everything. Shopping for just about everything that too from the comfort of our home became so much easy. Adding up to the convenience came in mobile e-commerce which is an evolution of traditional e-commerce such that it can ...
Views: 539 - THAT’S HOW A PRE-CHAT SURVEY ENHANCES YOUR LIVE CHAT SERVICE - by Submitted on Jul 06, 2018 from Surabhi JoshiA pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you: Filters the ...
Views: 539 - Live Chat Is Cost Efficient - by Submitted on Nov 23, 2018 from Surabhi JoshiAdding live chat at your website is really worth for your business. Presently if you are desiring to differentiate your business, just working on your product and price, will not work. You have to give something extra to your client. At present quality customer service is the buzz in the ...
Views: 538 - PROACTIVE CHAT: THE BEST PRACTICES THAT’LL MAKE YOUR CUSTOMERS LOVE YOU! - by Submitted on Jan 29, 2018 from Surabhi JoshiSuppose you enter a showroom and you find this well-dressed, well-spoken salesman keen to tell you the ABCs of each and every product present there. He doesn’t even let you tell what you’re there for and literally slaps all the relevant and irrelevant information on your face! How would you ...
Views: 538 - 3 WAYS TO SHARE VISUAL CONTENTS DURING LIVE CHAT - by Submitted on Oct 11, 2018 from Surabhi JoshiLive chat is the most admired and adored quality customer service channel not only by the customers but even the businesses. There are some features, which if added to the live chat can just enhance your customer satisfaction as well as sales too. So here are the blockbusters. Get a ...
Views: 537 - HIRING LIVE CHAT AGENTS: THE BEST TIPS AND TRICKS TO DO IT THE RIGHT WAY! - by Submitted on Sep 12, 2017 from Surabhi JoshiHiring live chat agents is so simple! Do you feel the same? If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that! That’s because your live chat agents represent your ...
Views: 537 - HERE’S WHY RESTAURANTS SHOULD CONSIDER EMPLOYING CHAT BOTS! - by Submitted on Feb 13, 2018 from Surabhi JoshiAutomation has impacted almost all the businesses around the globe in a positive way. It is speculated to become an inevitable element for every business in the coming years with the restaurants being at the top of the list. Here’s why: Ordering food is fun with chatbots: As an essential ...
Views: 536 - LIVE CHAT CUT DOWN EXPENSES AND INCREASE SALES - by Submitted on Oct 20, 2018 from Surabhi JoshiLive chat is there at your website and provides the exceptional customer service support. It has also been seen that is saves both the employee task time and the phone expenses too. Some of the worthy and noticeable cost savings are like The average interaction cost is lowered and hence the ...
Views: 536 - HOW CUSTOMER RELATIONSHIP IS DIRECTLY PROPORTIONAL TO CONTENT MARKETING - by Submitted on Oct 12, 2017 from Surabhi JoshiFor any business, no matter what scale, it’s mandatory to build a strong customer relationship with each and every customer it’s serving. The reason? Well, it’s because of and for the customers that a business exists. So, it’s imperative that the businesses strive hard to woo their customers and ...
Views: 535 - TIPS FOR AN EFFECTIVE ONLINE CHAT: I - by Submitted on Feb 01, 2019 from Surabhi JoshiThese days customers are increasingly using live chat as a communication channel to interact with websites to get instant help in case of any queries. Here are some tips to leverage online chat in order to reassure lead nurturing: 1. Offer a copy of the transcript to the ...
Views: 535 - WHAT’S NEW IN CUSTOMER SERVICE THIS YEAR? - by Submitted on Aug 16, 2017 from Surabhi JoshiWith the increasing awareness of customers these days, most of the businesses are determined to provide a customer centric service. Customers today are smarter then ever and very well know how to get things done. So, the success of any business today, mainly lies on the type of customer service ...
Views: 535 - ALL YOU NEED TO KNOW ABOUT CUSTOMER SUPPORT - by Submitted on Jan 05, 2019 from Surabhi JoshiCustomer support is termed as a series of customer services offered to assist customers in making cost effective and correct use of a product. It includes assistance right from the initial stage of planning and installation, training, troubleshooting, maintenance, upgrading up to the disposal of ...
Views: 534 - HERE’S ALL THAT AN OUTSOURCED LIVE CHAT SERVICE CAN DO FOR YOUR BUSINESS - by Submitted on Oct 24, 2017 from Surabhi JoshiWhy should you even opt for an outsourced live chat support? Well, an online chat support that you offer to all your present and potential customers undoubtedly guides them through the purchase cycle. But is it really that cost-effective and delivers 100% results towards lead ...
Views: 533 - HOW TO HANDLE AN ANGRY CUSTOMER USING LIVE CHAT - by Submitted on May 08, 2018 from Surabhi JoshiCustomer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for ...
Views: 533 - LIVE CHAT: AN AMAZING TOOL THAT HELPS YOU GARNER VALUABLE CUSTOMER DATA - by Submitted on Nov 14, 2017 from Surabhi JoshiIn the digital world, there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receive differs according to the platform. In general live chat tells you about: Referring ...
Views: 533 - The Importance Of Live Chat - by Submitted on Mar 09, 2020 from Surabhi JoshiThe consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. If you want your business to stand out among the competitors, you need to give something extra to your clients. And that extra does not lies in the ...
Views: 533 - DO YOU WISH TO TURN CUSTOMER COMPLAINTS INTO BLESSINGS? READ ON - by Submitted on Apr 16, 2018 from Surabhi Joshi“We love complaints!”, said no business ever! Customer complaints are rather taken as disappointments that tend to render all customer service efforts futile. But as they say- “Every coin has two sides.” Same is the case with customer complaints. Though they bring you down at the same time they ...
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